Afdal Ahmed Bilal Ahmed

• Retained existing customers and substantially grew customer base, product line and sales volume.
• Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
• Hired and trained dedicated and high-achieving sales teams.
• Created and directed sales team training and development program.
• Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
• Collected customer and market feedback and reported information to company leadership.
• Monitored sales team performance, providing effective training to help reach revenue and profit targets.
• Achieved exceptional client satisfaction feedback and ratings.
• Analysed sales to identify top-performing products.
• Planned and developed strategies to increase sales territory positioning, exceeding company targets.

• Analyses industry and competitor trends to enhance sales strategy.
• Established and maintained positive, profitable client relationships through superb communication.
• Built focused new client networks, growing business opportunities and increasing revenue possibilities.
• Troubleshot operating systems, hardware and software problems to identify root causes.
• Leveraged available resources, knowledge and equipment to resolve customer requests.
• Supported trials for new product development through maintaining communication between customers, sales and design.
• Expanded market share by 130%, increasing sales to retailers and distributors.
• Delivered outstanding after-sales care through regular communication with customers.

• Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
• Provided leadership and support for IT department.
• Communicated project status, delivering audience messages and change management with clients.
• Supervised junior team members and mentored in sales strategy to enhance performance.
• Built rapport with new and existing customers to boost client retention.

low current engineer SITE:- Makkah Mukarma(MOI PROJECT), Jeddah(DHABAN PROJECT),Riyadh(HAIER PHASE 1&2) Medina Munawara(HARSH AL WATANI) kingdom of Saudi Arabia, responsibilities; system engineer for CCTV system and Network in different sites, installing cables and system infrastructure; installing devices for cctv system making configuration for cisco and Avaya switches, in different sites Arranging all guarantee and commissioning matters with CISCO security systems subcontractor for projects, testing and commissioning for different sites; Configured ip cameras and network switches. receive works from subcontractors; maintenance and troubleshooting for different sites.

• Maintained documentation on configurations and maintenance in form of reports, component labeling and technical diagrams.