Afifi Rashed Mohamed Rashed
Cairo,Egypt
Summary
Highly skilled professional with extensive expertise in computer skills, data analysis, and technical report writing. Demonstrates exceptional ability to work under pressure, showcasing strong management skills and staff leadership. Adept at performance reviewing, service scheduling, and equipment maintenance. Proven track record in training and development, relationship-building, and creative thinking. Committed to leveraging product knowledge and bookkeeping expertise to drive organisational success while fostering a collaborative team environment.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Service Supervisor
Affinity Scientific
Riyadh, Riyadh Region
09.2024 - Current
- Conducted routine inspections for maintaining high-quality services.
- Ensured smooth operations by coordinating and overseeing daily service activities.
- Improved team performance with consistent feedback and guidance.
- Achieved customer satisfaction through effective complaint resolution.
- Facilitated communication between management and staff, fostering a harmonious work environment.
- Provided ongoing support and guidance to staff members, enhancing their skills and performance.
- Assisted customers with enquiries, providing exceptional customer service.
- Trained new employees to ensure adherence to company standards.
- Managed schedules for optimal staff utilisation during peak hours.
- Streamlined processes for improved efficiency in service delivery.
- Coordinated with other departments to streamline workflows, enhancing overall productivity.
- Developed strategies to enhance overall service quality.
- Evaluated employee performance to identify areas of improvement or necessary training needs.
- Received and resolved customer complaints escalated by staff.
- Forecasted long-term business objectives.
- Supervised daily shift operations, ensuring efficient use of resources.
- Implemented safety regulations, ensuring a secure work environment for all employees.
- Fostered a positive work atmosphere through effective leadership techniques.
- Promoted teamwork amongst staff members with regular training sessions.
Regional Service Manager EMEA
Analytik Jena AG
Jena
07.2014 - 02.2024
- Company Overview: products (UV-VIS Spectrophotometer, Elemantal Analyzers, TOC Analyzers, AAS, ICP-OES, and ICP-MS)
- Responsible for Middle East, North Africa, Africa and Europe Regions
- Managing a team of Senior Service Engineers employed by Analytik Jena AG
- Performing installations, Service, and Application for the whole range of AJ products
- I am authorized trainer for all product range from Analytik Jena since 2018
- Moderate the regular escalation meeting
- Responsible for the training center for all dealer engineers in EMEA
- During COVID-19 period, I was responsible for the online training program for leading a team of senior service engineers; worldwide employed by my company
- Trained a big number of dealer engineers to be able to do all service activities in their countries in EMEA region
- I managed to train all dealer engineers online during COVID-19 time and I managed to solve online huge number of service and application problems during COVID-19 time
- I succeeded to achieve my company's strategy at all levels
- Products (UV-VIS Spectrophotometer, Elemantal Analyzers, TOC Analyzers, AAS, ICP-OES, and ICP-MS)
Service Manager (Spectroscopy Department)
Arabian Group For Integrated Technology; Agitech.
Cairo
08.2009 - 06.2014
- Responsible for managing team of service engineers
- Responsible for the following: Providing technical support to our sales engineers
- Providing technical support for customers
- Preparing spare parts and consumables needs
- Working with Analytik Jena AG company to perform service installations, repairs and application jobs; in MENA region, under agreement with Agitech
- Performing the maintenance and calibration services for the petroleum and petrochemical instruments in addition to providing a full detailed reports for our suppliers in case of difficulties
- Performing installations of new instruments onsite
- Performing familiarization and training processes
- Performing application trainings onsite
- Managing service contracts according to customer's needs
- Performing maintenance and troubleshooting onsite and online
Service Manager
MYMSA for Scientific Instruments
Cairo
01.2004 - 07.2009
- Responsible for preparing technical reports and spare parts needs
- Responsible for training and managing service engineers and to providing technical support for customers
- Responsible for managing and executing service contracts
- Responsible for service, PM and calibration schedules
Electronics and Communication Engineer
El Nekhely & Brothers Company
Cairo
03.2003 - 12.2003
- Planning and installing LANs and wireless LANs
- Repairing all printed circuit boards
- Assembling and installing all network cables and telephone & data cables
- Providing solutions to customers
Education
B.Sc. - Electronics and Communication Engineering
Helwan University
Cairo 09.1996 - 07.2001
Secondary School -
El Tawfikeya Secondary School
Cairo 08.1993 - 08.1996
Skills
- Computer Skills
- Work under pressure
- Work in teamwork
- Management skills
- Bookkeeping knowledge
- Performance reviewing
- Service scheduling
- Staff leadership
- Equipment Maintenance
- Product knowledge
- Team Leadership
- Training and Development
- Data analysis
- Relationship-building
- Creative thinking
- Technical report writing
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Certification
I am holding a lot of training certificates. The original certificates are available when requested.
Accomplishments
- Established a network to control service activities in EMEA region.
- Managed to train all dealer engineers online during COVID-19.
- Solved a huge number of service and application problems online during COVID-19.
- Achieved company's strategy at all levels.
Languages
Arabic
Native
English
Advanced
German
Elementary (A2)
Personal Information
- Date of birth: 03/12/79
- Gender: Male
- Nationality: Egypt
- Marital status: Married
Custom
- Reading and self studying
- Walking
- Travelling
- Fishing
Timeline
Service Supervisor
Affinity Scientific
09.2024 - Current
Regional Service Manager EMEA
Analytik Jena AG
07.2014 - 02.2024
Service Manager (Spectroscopy Department)
Arabian Group For Integrated Technology; Agitech.
08.2009 - 06.2014
Service Manager
MYMSA for Scientific Instruments
01.2004 - 07.2009
Electronics and Communication Engineer
El Nekhely & Brothers Company
03.2003 - 12.2003
B.Sc. - Electronics and Communication Engineering
Helwan University
09.1996 - 07.2001
Secondary School -
El Tawfikeya Secondary School
08.1993 - 08.1996
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