Afnan Alharbi
Jeddah
Summary
Possesses excellent customer service and problem-solving skills, and a passion for developing and leading high-performing teams
Overview
5
5
years of professional experience
Work History
Branch Supervisor
Focus Fit Studio
10.2023 - Current
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Managed maintenance of facility and grounds.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
Receptionist
Focus Fit Studio
10.2022 - Current
- Greet visitors and answer social media messages
- Process first-time visitors and out-of-town members with guest passes
- Promote add-on services, including monthly memberships, personal training and national entry to associated facilities
- Prepare schedule.
Administrative Assistant
10.2020 - 12.2021
- Schedule meetings and support visitors
- Provide information by answering questions and requests
- Provide administrative support to ensure efficient operation of office
- Prepare and monitor invoices
- Follow up maintenance work.
Accountant
AlAhyaa organization
02.2019 - 12.2021
- Enter financial data and expenses
- Find multiple sources of income
- Administering payrolls
- Controlling income and expenditure.
Education
bachelor - Management information systems
King Abdulaziz University
Jeddah, Saudi Arabia11.2015
Misk Scholarship 2020 - Business Analytic
Udacity
Jeddah, Saudi Arabia02.2021
Skills
- SQL Queries
- Microsoft office
- Strategic thinking
- Data visualization
- Customer Service
- Team Management
- Performance Improvement
- Problem-solving abilities
- Decision-Making
- Event Coordination
Additional Information
- Professional Customer Service
- Emotional intelligence
- Basic of Psychological support
- Successful mindset
- Design thinking
- Identifying societal needs
- Communication is key
- Project management development
- First aid
Languages
Arabic
Native language
Arabic native language
Proficient
C2
English
Upper intermediate
B2
Timeline
Branch Supervisor
Focus Fit Studio
10.2023 - Current
Receptionist
Focus Fit Studio
10.2022 - Current
Administrative Assistant
10.2020 - 12.2021
Accountant
AlAhyaa organization
02.2019 - 12.2021
bachelor - Management information systems
King Abdulaziz University
Misk Scholarship 2020 - Business Analytic
Udacity