Afnan Ali Sahwan
Sanad
Summary
Seeking for an interview to obtain a position that suits my qualifications and skills. Manages registration workflows with a focus on accuracy, confidentiality and timely resolution of queries. Improves the client experience by verifying information, recording data correctly and applying feedback to strengthen the process.
Overview
2
2
Languages
1
1
Certification
18
18
years of professional experience
Work History
Registration Assistant Manager
Bahrain Institute of Banking and Finance (BIBF)
Manama
11.2009 - Current
- Managed registration processes for new clients, accurately entering data into the system.
- Collaborated with team members to review registration applications for completeness and accuracy.
- Conducted follow-up communications with registrants to verify information and resolve discrepancies.
- Implemented feedback from registrants to improve the registration process, enhancing user experience.
- Maintained confidentiality of registrant information, upholding privacy and trust.
Secretary
Bahrain Union of self defence and karate
Riffa
06.2009 - 07.2009
- Handled incoming calls and enquiries, offering professional assistance and directing to appropriate departments for further action.
- Dealt with confidential and sensitive data and appropriately maintained records.
- Organised and maintained filing systems, both electronic and paper-based, to uphold data confidentiality and ease of access.
Trainee as salesperson in medium and corporate segments – marketing department
Bahrain Telecommunication Company (Batelco)
Hamala, Bahrain
03.2009 - 05.2009
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Followed brand guidelines to provide consistent customer experience.
Education
B.Sc. - Information Systems
University of Bahrain
Sakheer, Bahrain01-2009
Secondary Certificate - Scientific Stream
Isa Town Secondary School
Isa Town, Bahrain01-2003
Skills
- Data management
- Data entry systems
- Data analysis
- Client relationship management
- Stakeholder engagement
- Client engagement
- Arabic and English – The ability to write and speak fluently
- Interpersonal communication
- Teamwork - The ability to work as one team and influence partners and colleagues
- Adaptability under pressure
- Personal attributes
Languages
Arabic
Advanced
C1
English
Advanced
C1
Certification
Soft Skills Courses: BIBF, Bahrain [2014-2022] Emotional Intelligence, Stress Management, Communication Skills and Business Correspondence, Critical Thinking, MS Powe BI and Advanced MS Power BI, International Computer Driving Licence (ICDL) – BIBF [March 2012], Young Arab Leaders – BIC [2011], Stress Management – BIBF [2011], Communication Skills- BIBF [2010], Influencing Behaviour-BIBF [2010], Islamic banking- Business symposium [2008], Student council campaign [2007-2008], Dar Al Maarefa- FCE courses [2000-2002]
Referees
- Ms. Khulood, Khilifat, Events manager, +9733 9674 737, Bahrain Union
- Mr. Maitham, A.Latif, Account manager, corporate affairs,, +9733 9449 119, Darbouh, Bahrain
- Mr. Farooq, Abdulqader, Registerer, Operation Department,, +9733 39546555, BIBF, Bahrain
Interests and Hobbies
Photography - Painting
Timeline
Registration Assistant Manager
Bahrain Institute of Banking and Finance (BIBF)
11.2009 - Current
Secretary
Bahrain Union of self defence and karate
06.2009 - 07.2009
Trainee as salesperson in medium and corporate segments – marketing department
Bahrain Telecommunication Company (Batelco)
03.2009 - 05.2009
B.Sc. - Information Systems
University of Bahrain
Secondary Certificate - Scientific Stream
Isa Town Secondary School