AFNAN ALAYAF
Riyadh,Saudi Arabia
Summary
Highly skilled professional with a strong foundation in organisation, communication, and supervisory abilities. Demonstrates exceptional time-management efficiency, resourcefulness, and emotional intelligence to navigate complex challenges and foster positive outcomes. Adept at conflict resolution, relationship management, and delivering customer service excellence through effective written and verbal communication. Committed to continuous learning and adaptability, with a proven ability to embrace new techniques and skills while maintaining a positive attitude.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Specialist for Localization
Ministry of Energy
Riyadh, Riyadh Region
12.2024 - Current
- Increased client satisfaction with efficient problem-solving skills.
- Conducted in-depth research and analysis, identifying trends, solving complex problems and developing innovative solutions.
- Facilitated training sessions for increased employee competency levels.
- Prepared reports summarising findings and recommending solutions to inform future strategies.
- Kept accurate operations records for thorough data auditing.
- Handled credit approval processes through diligent application management.
- Supported and standardised risk management processes and updated SOPs to reflect changes.
- Coordinated risk review process, challenging risk descriptors and mitigations to detect vulnerabilities.
- Conducted technical risk analysis, collaborating with technical leadership in accepting identified risks.
- Challenged mitigations and corrective action strategies to evaluate efficacy and identify improvements.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Maintained up-to-date knowledge of legislation and policy changes.
- Developed and assisted risk strategy implementation and delivery across all enterprise levels.
- Facilitated identification, analysis and corrective action planning for corporate-wide risks.
- Drafted clear and concise reports on risk profiles and audit findings.
Evaluation and Monitoring Specialist
Ministry of Energy
Riyadh, Riyadh Region
04.2023 - 11.2024
- Collaborated effectively with cross-functional teams for successful project completion.
- Improved workflow efficiency with thorough process analysis.
- Managed high-risk projects, ensuring safety compliance at all times.
- Maintained up-to-date industry knowledge through continuous professional development.
- Increased client satisfaction by providing specialised support and advice.
- Resolved technical issues promptly, enhancing overall system performance.
- Facilitated productive team meetings, fostering a collaborative work environment.
- Wrote professional letters, emails and memoranda for business communication.
- Negotiated favourable terms with vendors, securing cost-effective deals for the company.
- Analysed complex datasets for improved decision-making processes.
- Gathered information, created charts and produced reports for staff.
Administrative Advanced
Ernst & Young
Riyadh, Saudi Arabia
11.2019 - 03.2023
- Handled yearly Audit Quarterly Review
- Handled confidential documents securely maintaining privacy and trustworthiness within the firm.
- Liaised with other departments to maintain smooth flow of information across the organisation.
- Enhanced communication between departments by arranging and coordinating meetings and conferences.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Took minutes during meetings accurately preserving crucial details for future reference.
- Facilitated efficient office operations by managing correspondence, filing systems and organisational procedures.
- Coordinated events by managing budget, logistics and event support.
- Maintained an up-to-date database ensuring easy retrieval of information when required.
- Filed reports timely to keep executives informed about departmental progress.
- Drafted documents and reports for management review.
- Assisted in decision-making processes by conducting comprehensive research.
- Created expense reports with matching receipts.
- Ensured accuracy of financial records with meticulous bookkeeping tasks.
- Partnered with management to implement processes and complete special projects.
- Trained junior staff members, boosting overall team productivity in administration tasks.
Organization Development & Training Officer
El Seif Engineering Contracting Co.
Riyadh, Saudi Arabia
01.2014 - 08.2016
- Coordinating Training programs for various departments & levels of the company in accordance with the required approvals & allocated budget for the Training
- Collecting training evaluations and recording them after analysis
- Assisting the Organization Development Manager in all organizational projects
- Contributed to the implementation of Taleo & Oracle Fusion (HCM), and their Master Data Management
- Handling the yearly appraisal of over 2200 staff
- Created Job profiles and classifications for labor roles
- Processing holiday, sick, and maternity pay and expenses
- Led functional and vocational training courses to upskill participants.
- Assisted with promotion applications, identifying additional experience requirements and arranging practical training.
- Tracked impact of training programmes against pre-established metrics.
Customer Support Officer
Saudi Credit Bureau (SIMAH)
Riyadh, Saudi Arabia
10.2010 - 09.2011
- Running Credit Check: coordinate with companies and financial institutions regarding loan applicants
- Update Credit History: raise all clearance documents to the credit system
- Customer Contact: communication with the customers to update them on their credit status
- Followed up customer queries to check provided solutions met expectations.
- Reduced customer wait times by adhering to call target timeframes.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Improved customer satisfaction ratings through responsive query resolution.
Co-op
King Khalid University Hospital
Riyadh
01.2008 - 01.2009
- Emergency Coordination: transfer patients with severe cases to the competent authorities and specialized doctors for urgent treatment
- Cases Study for Free Medical Treatment: study patient's cases for approval of free medical treatment and free medical devices
Education
Master's degree - Governance and Public Policies
King Saud University
Riyadh, Riyadh Region 09.2024 -
Bachelor's degree - Social Services
King Saud University
Riyadh, Riyadh Region 05.2005 - 09.2009
Some College (No Degree) - ESL
University of California, UCI
Irvine, California 03.2011 - 01.2012
Skills
- Organization skills
- Communication skills
- Supervising skills
- Ability to learn new techniques and skills
- Resourcefulness
- Decisiveness
- Emotional intelligence
- Conflict Resolution
- Positive attitude
- Time-management
- Self-motivation
- Flexibility
Languages
English
Fluent
Custom
References available on request.
Personal Information
Date of birth: 08/13/86
Certification
PMI Risk Management Professional (PMI-RMP)
Timeline
Senior Specialist for Localization
Ministry of Energy
12.2024 - Current
Master's degree - Governance and Public Policies
King Saud University
09.2024 -
Evaluation and Monitoring Specialist
Ministry of Energy
04.2023 - 11.2024
Administrative Advanced
Ernst & Young
11.2019 - 03.2023
Organization Development & Training Officer
El Seif Engineering Contracting Co.
01.2014 - 08.2016
Some College (No Degree) - ESL
University of California, UCI
03.2011 - 01.2012
Customer Support Officer
Saudi Credit Bureau (SIMAH)
10.2010 - 09.2011
Co-op
King Khalid University Hospital
01.2008 - 01.2009
Bachelor's degree - Social Services
King Saud University
05.2005 - 09.2009
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