AFRAH ALQARNI
Jeddah
Summary
Accomplished professional with expertise in event planning and coordination, communication skills, and relationship building. Demonstrated proficiency in problem-solving, negotiation skills, and team collaboration. Adept at training and development, utilising office software and CRM software to enhance operational efficiency. Committed to leveraging skills to drive organisational success and foster positive team dynamics.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Event Coordinator
Project Thirteen
Jeddah
02.2023 - 09.2024
- Managed F&B vendors for over 15 events, including several high-profile ones, ensuring quality service and meeting client needs.
- Collaborated with finance, logistics, and marketing teams for cohesive event planning.
- Built lasting client relationships, leading to repeat business.
- Provided on-site support to manage unexpected challenges and ensure smooth operations
- Supervised event day tasks and responded to last-minute changes.
- Handled post-event tasks, including processing vendor payments and generating sales reports to assess event profitability.
Sales Specialist - Chefy App Project
Project Thirteen
Jeddah
02.2023 - 09.2024
- Secured contracts with well-known food and beverage vendors for their participation in the service.
- Held meetings and presentations to explain contract terms and benefits
- Negotiated contract details to align with both the partner's and the company's goals
- Built strong relationships with vendor representatives to help finalize contracts.
- Worked with the team to finalize contracts and set up accounts in the system.
- Kept in touch with vendors to maintain relationships and encourage engagement.
- Recorded all interactions and follow-ups to ensure timely responses.
Account Manager
Project Thirteen
Jeddah
02.2023 - 09.2024
- Managed company accounts for event catering and management services.
- Developed strong client relationships to understand their catering needs.
- Assisted in the planning and logistics of events to meet specific client requirements.
- Created and sent detailed quotations using CRM software to streamline proposals.
- Provided on-site support during events to address any issues and ensure satisfaction.
- Conducted post-event follow-ups to gather feedback and enhance future services.
- Maintained accurate records of client interactions and project milestones in the CRM.
Call Center Representative
Mobily
Jeddah
08.2018 - 07.2020
- Communicated proactively to solve problems and improve client satisfaction.
- Managed daily interactions with numerous customers to maintain high retention rates.
- Met call-time and quality standards by following company policies.
- Improved customer satisfaction ratings through consistent quality checks.
- Used consultative sales techniques to suggest relevant products and services.
- Mentored new and struggling employees to help them improve.
Education
Bachelor's Degree - English literature
King Abdulaziz University
Skills
- Event Planning & Coordination
- Communication Skills
- Relationship Building
- Problem-Solving
- Negotiation Skills
- Team Collaboration
- Training & Development
- Office Software
- CRM Software
Languages
Arabic
Native
English
Advanced
Timeline
Event Coordinator
Project Thirteen
02.2023 - 09.2024
Sales Specialist - Chefy App Project
Project Thirteen
02.2023 - 09.2024
Account Manager
Project Thirteen
02.2023 - 09.2024
Call Center Representative
Mobily
08.2018 - 07.2020
Bachelor's Degree - English literature
King Abdulaziz University
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