Afrah Balhan
Riyadh,Saudi Arabia
Summary
Detail-oriented professional with a strong background in data entry and customer service excellence. Demonstrates advanced MS Office Suite knowledge and a proactive approach to problem-solving. Known for maintaining calm under pressure and exceptional communication skills. Committed to delivering high-quality results and continuously improving processes.
Overview
3
3
years of post-secondary education
Work History
Call centre agent
Rawaat Almajal
Riyadh, Saudi Arabia
- Optimised customer experience by tailoring responses to individual needs.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Updated customers on special offers and promotions for increased revenue.
- Maintained accurate knowledge of current services to provide informative customer advice.
Education
High School Diploma - General
9th High School
Arar 09.2017 - 08.2020
Skills
- Data Entry
- Proactive approach
- Customer service excellence
- Advanced MS Office Suite knowledge
- Calm under pressure
- Communication skills
- Problem-solving
Languages
Arabic
Native
English
Intermediate
Timeline
High School Diploma - General
9th High School
09.2017 - 08.2020
Call centre agent
Rawaat Almajal
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