Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Software
Timeline
Generic

Afroze Sherif

Riyadh

Summary

Resourceful ERP Specialist consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 7 Years of progressive IT experience.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Highly effective at problem solving and decision making.

Overview

15
15
years of professional experience
1
1
Certification

Work History

ERP Specialist & IT Specialist

Alfaraa Arabia & Unibeton Readymix
08.2020 - Current
  • Provide Training, support and troubleshooting for enterprise resource planning program.
  • Implemented ERP system in two Companies, ensured seamless system integration and maintained its upgrades.
  • Created and maintained documentation and process flows while troubleshooting and solving system issues.
  • Determining ERP needs via consultation, business process analysis, and observations.
  • Responsible for the Configuration & implementation and support of Finance, Operation , HR and Assets modules.
  • Taught end users to navigate ERP system by developing and presenting training sessions.
  • Managed Business expectations and relationships through easily understood explanations and clear communication.
  • Identified and resolved defects by developing test strategies.
  • Coordinating and preparing with different departments for the reports in ERP needed by management and for business excellence.
  • Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
  • Met project goals on time and within budget constraints by managing implementation project activities, adhering to deployment standards and monitoring project schedules.
  • Provided recommendations around how to leverage the systems to improve operational efficiencies.
  • Provide support to users and assist with
    troubleshooting issues and provide training.
  • Implemented ZATCA phase 2 requirement in ERP.
  • Managing IT infrastructure for 8 locations in Riyadh.
  • Well versed with technical Support and Help Desk Support Skills.
  • Proficient in troubleshooting and resolving technical issues.
  • Diagnosed and executed resolution for network and server issues.
  • Installed and configured network printers and other peripheral devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Used ticketing systems to manage and process support actions and requests.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.

Senior V&V Engineer

Patni Computer Systems
09.2010 - 08.2016
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Documented diagnostic findings in reports to inform stakeholders of product performance.
  • Executed test cases and documented defects, confirming resolution and mitigation of defects.
  • Reviewed project specification documentation to create appropriate testing methodologies.
  • Wrote detailed requirements to create robust test plans and realistic work estimates for testing phases.
  • Tested, identified, and troubleshot problems with networks.
  • Trained new test employees on equipment and company guidelines to promote productive and high-quality work.
  • Delivered lectures on testing techniques, tools and protocols to internal staff.
  • Provided reports on milestones, issues and test concerns to project managers for assistance.
  • Created accurate and successful test scripts to manage automated testing of certain products and features.
  • Conducted regression testing of existing products.
  • Streamlined testing processes to identify areas in need of improvement.
  • Worked with supervisors to improve testing capabilities.
  • Created testing scenarios for long-term and expedited development schedules.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
  • Teamed on planned tests and time-sensitive ad hoc requests.
  • Created satisfied customers by providing attentive customer service and quick problem solving.
  • Collaborated with QA team to test software quality through manual and automated testing.

Education

Bachelor of Engineering Technology - Information Technology

Marathwada University
Aurangabad, India
08.2010

Skills

  • ERP Software Expertise, Analytical and Problem-Solving,
  • Project Management, Business Process Understanding,Time Management, Change Management, Continuous Learning, Leadership, Communication , Project Management, Data Management, Team Player
  • Database administration
  • Vendor coordination
  • User training
  • Agile methodology
  • Training delivery

Accomplishments

    Multiple Job Well-done and Pat on the Back Awards, Rewards and Token of Appreciations.

    Rewarded for Successfully implementing ERP in two companies.

    Received Employee of the month 5 times.

Certification

Scrum Master

Project Management Professional (PMP)

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Arabic
Beginner (A1)

Software

Jira

Tetsing Tools

Timeline

ERP Specialist & IT Specialist

Alfaraa Arabia & Unibeton Readymix
08.2020 - Current

Senior V&V Engineer

Patni Computer Systems
09.2010 - 08.2016

Bachelor of Engineering Technology - Information Technology

Marathwada University

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Afroze Sherif