Afsal Shanavas

Work History

Business Development Manager

SAS MULTISERVICES

09.2023 - Current

Generated new business with marketing initiatives and strategic plans.
Reached out to potential customers via telephone, email, and in-person inquiries.
'Managed approximately 30+ incoming calls, emails and faxes per day from customers.'
Negotiated and closed long-term agreements with new clients in assigned territory.
Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
Represented company and promoted products at conferences and industry events.
Maintained and executed projects for key account clients like ARAMCO, Petronash, Saudi Valves, DHL, DSV, BDP, Halliburton, ABB Electrical , Schneider Electrical, Al Fanar Electrical, Zamil etc.

Regional Sales Manager

Al-Andalus Paper Conversia

7 2018 - 08.2023

Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
Managed over 50+ customers in honeycomb Packaging , edge protectors and other packaging materials
Increased Sales by over 10%
Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Developed and maintained positive relationships with clients in assigned sales territories.
Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
Implemented marketing strategies and techniques, increasing revenue, and customer satisfaction.
Maintained Key accounts for the assigned territories.

Regional Sales Executive

Al-Andalus Paper Conversia

01.2017 - 07.2018

Handled over 100+ customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Delivered exceptional customer service by addressing client concerns and providing product solutions.
Monitored market trends to identify potential opportunities for new product development or expansion into untapped markets.

CRM Executive

Myntra

11.2015 - 11.2016

Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Helped increase sale by 5%
Analyzed customer behavior patterns to identify opportunities for improved targeting and segmentation strategies.
Managed regular updates of CRM software to maintain optimal performance levels and accommodate evolving business requirements.
Enhanced customer relationships by implementing tailored CRM strategies and personalized marketing campaigns.

Procurement Executive

Fast Forward LTD

04.2014 - 06.2015

Maintained current understanding of pricing structures, market conditions and trends in industry.
Set up and negotiated contracts to obtain favorable pricing and delivery structures.
Developed and strengthened supplier relationships.
Maintained over 50+ customers
Strategic sourcing of potential suppliers
Contract management of potential suppliers

Administrative Assistant

Fast Forward Cargo ltd

06.2013 - 02.2014

Sorted and distributed office mail and recorded incoming shipments for corporate records.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Managed Airway bills for incoming and outgoing shipments
Managed over customers from over 10+ destinations.

Telecommunications Sales Representative

Etisalat

01.2012 - 04.2013

Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
Connected customers with services based on individual needs and vendor capabilities.
Increased sales by 10-15%
Participated in industry events, trade shows, and conferences to represent the company''s brand and forge new business connections.

Summary

Overview

Work History

Business Development Manager

Regional Sales Manager

Regional Sales Executive

CRM Executive

Procurement Executive

Administrative Assistant

Telecommunications Sales Representative

Education

BBA - Business Administration

High School Diploma -

Skills

Timeline

Languages

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