Afzal Ahmed
Islamabad,Pakistan
Summary
Dedicated professional with a strong focus on team building, active listening, and communication skills. Adept at maintaining a customer-focused approach while proficiently utilising the MS Office Suite. Committed to leveraging these skills to enhance organisational efficiency and foster positive client relationships.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Barista
Costa Coffee
F_6 Islamabad, Pakistan
01.2024 - 12.2024
- Implemented promotional strategies to attract more customers during off-peak hours.
- Flexibly took on various roles to support workflow.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
- Promoted seasonal beverages effectively increasing their uptake.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Waiter bartender
Wild wings
F_7 Markaz Islamabad, Pakistan
12.2022 - 11.2023
- Advised customers on wine and beverage pairings with selected food items.
- Refused drinks service to guests without appropriate proof of age.
- Catered special events professionally, enhancing the overall guest experience.
- Complied with all health and safety regulations diligently, ensuring safe work practices at all times.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Ensured clean working environment with meticulous attention to detail and hygiene standards.
- Implemented upselling techniques to enhance revenue generation for the establishment.
- Prepared cocktails for enriching the bar's menu variety.
Bar staff member
Loafology Cafe&Bakery
Diplomatic Enclave G-5, Pakistan
03.2017 - 10.2022
- Memorised complete menu and offered guests knowledgeable suggestions.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Prepared cocktails for enriching the bar's menu variety.
- Resolved customer complaints efficiently, maintaining a positive dining atmosphere.Bar
- Kept bar service areas stocked with tea, coffee and espresso.
- Restocked bar efficiently during busy periods.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Engaged in upselling techniques, boosting sales revenue.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Created speciality drinks according to exact customer requests and preferences.
Education
High School Diploma - Ecnomics
Higher Secondary School Islamabad
Pakistan 03.2016 - 04.2018
Skills
- Team building
- Active listening
- Communication skills
- Customer focused
- MS Office Suite
Personal Information
- Father's Name: Muhammad Fayz
- Date of birth: 08/07/98
- Gender: Male
- Nationality: Pakistan
- Marital status: Single
- Religion: Islam
Languages
English
Beginner
Timeline
Barista
Costa Coffee
01.2024 - 12.2024
Waiter bartender
Wild wings
12.2022 - 11.2023
Bar staff member
Loafology Cafe&Bakery
03.2017 - 10.2022
High School Diploma - Ecnomics
Higher Secondary School Islamabad
03.2016 - 04.2018
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