Agapi Kiziridis

Aged Care and Hospital Interface Branch

• Researching and responding to general enquiries and analysing documents and data.
• Contacting internal and external stakeholders, communicating with and providing advice to resolve moderately complex enquiries.
• Active listening to participants and their representatives and providing the best possible accommodations options for them.
• Participating in project and case management work supporting the delivery of work priorities.
• Organising the team email inbox, calendars and appointments, responding to team priorities and timeframes.

• Demonstrated strong organisational skills, including the ability to manage and coordinate a range of tasks and competing priorities with strong attention to detail.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged, and input information into database system.
• Evaluated customer needs and feedback to drive product and service improvements.
• Demonstrated ability to use initiative, problem solve and be able to manage and adapt to change.
• Demonstrated commitment to continuous improvement and development.

• Developed client's Care Plans and Assessments aligned with My Aged Care standards and the Charter of Aged Care Rights.
• Provided support to clients, offering a compassionate and understanding approach to their unique needs.
• Prepared and facilitated the signing agreements, ensuring that our clients feel empowered and informed.
• Communicated rosters and roster changes to relevant staff & clients.
• Answered and assisted with client's enquiries; including the administration of roster changes and cancellations, via phone, text and email.
• Demonstrated experience to work in a team, in collaboration with employees within the organisation and with external agencies and personnel.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Organising Montessori based activities
• Focusing on 1:1 individual needs through person centred approach
• Project management of lifestyle activities (Mother’s Day, Ethnic celebrations)
• Emotional support on an individual basis
• Dementia friendly management and approaches.
• Participated in team meetings and training sessions.
• Connected clients with available resources to improve plan success.
• Greeting and welcoming visitors.
• Scanned visitors for COVID-19 and assisted them complete necessary forms.

• Created and implemented lesson plans in accordance to the needs of the different educational levels of Greek classes in accordance to the specifications and structure of laid out by the Greek Orthodox Community.

• Tutored University students at Beginners and Intermediate level
• Corrected assignment work and supervised projects.