Agya Upadhyay
Student
Adelaide,SA
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Experienced in a fast-paced and energetic environment that prioritizes customer needs.
Overview
4
4
years of professional experience
6
6
Certifications
Work History
Team Member
Woolworths Supermarket
08.2023 - Current
- Addressed customer needs by responding to specific requests
- Worked hard to quickly learn required tasks to maximize performance
- Resolved escalated customer service issues or concerns
- Greeted arriving customers and delivered exceptional customer service
- Responded, resolved and followed up on customer service issues
- Provided helpful and enthusiastic customer service to all guests
- Assisted customers in locating needed products.
Manager
McDonald's
06.2021 - Current
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Trained barista with more than two years of experience
- Managing the crew on the floor, handling cash, customer service, order taking and preparing food
- Developed strong customer service skills
- Provided constant customer service and support to management, colleagues, and clients
- Greeted, served, and handled all other duties with a smile, making each customer feel welcome and comfortable
- Lifted the morale of employees by improving efficiency and boosting employee job satisfaction.
Team Member
Cibo
12.2022 - 02.2024
- Provided excellent customer service
- Team work and support
- Order taking and cash handling
- Customer service interaction
- Trained and qualified barista
- Food and beverage preparation
- Ability to communicate well with everyone.
Team Leader Customer Service
Crust Pizza
03.2020 - 02.2024
- Ability to work efficiently in a team
- Encouraging and supporting colleagues
- Serving customers over the phone and in person
- Solving customer queries and complaints
- Food handling and beverages
- Cash handling
- Maintaining a clean environment at work
- Serving customers efficiently.
Education
Diploma of Nursing -
Torrens University
Adelaide, SA 09.2022 - 5 2024
Certificate III in Pathology Collection -
Equals International
Adelaide, SASkills
Goal setting and achievement
Communication skills
Leadership
Goal setting and achievement
Strong work ethic
Professional Experience
- Successfully completed eighty hours of nursing placement at Rest haven, Mitcham, 5062.
- Successfully completed eighty hours of nursing placement at Flinders Private, 5042.
- Successfully completed eighty hours of nursing placement at Royal Adelaide Hospital, 5000.
Certification
Hand Hygiene Certificate
Volunteer Experience
- Successfully completed volunteering at Adelaide fringe, 2023.
- Successfully completed volunteering at Ronald Mcdonald Charity House 2023.
Hobbies
- Playing team sports
- Listening to music
- Cooking
- Beach walk
- Photography
References
- Prabhmeet Singh, Customer Consultant, Bendigo Bank, Adelaide, 0426511007, prabhmeetb6@gmail.com
- Ruwanga Hettiarachchi, Rest Heaven Community Support Worker, 0405111011, ruwangamh@gmail.com
- Brenda Perera, Southern Cross Community Support Worker, 0416947263, treyoniperera@gmail.com
Timeline
Team Member
Woolworths Supermarket
08.2023 - Current
Team Member
Cibo
12.2022 - 02.2024
Diploma of Nursing -
Torrens University
09.2022 - 5 2024
Manager
McDonald's
06.2021 - Current
Team Leader Customer Service
Crust Pizza
03.2020 - 02.2024
Certificate III in Pathology Collection -
Equals International