Ahad Aldalbahi

• Resolved technical issues by providing detailed troubleshooting steps.
• Installed software updates for improved system performance.
• Improved customer satisfaction with timely resolution of technical concerns.
• Conducted regular system checks to prevent potential issues.
• Implemented IT security protocols, enhancing overall data protection infrastructure.
• Tested new hardware and software systems prior to full-scale implementation for smooth roll-out process.
• Managed network configuration tasks for secure and efficient operations.
• Streamlined processes for increased efficiency in problem-solving tasks.
• Leveraged IT Help Desk and 2nd Line Support background to enhance technical problem-solving capabilities.

I have experience at the King Abdullah Financial District, I was trained in information technology management in the smart city and cybersecurity department.
I worked on presentations - Excel sheets - Word, writing documents for projects such as: (BRD - A scoop of work) - Preparing for meetings - Tracking repots -Testing some programs - Communicate with clients via e-mail and follow up on the latest work developments.