Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline

Ahad Almutairi

Al qassim,المملكة العربية السعودية

Summary

Skilled and dedicated professional with a strong background in business leadership.Ensures seamless operations by closely monitoring, managing priorities, and coordinating workflows.Inspiring leader with a proven track record of success in various settings, actively seeking opportunities for change and leveraging technology, innovative methods, and identified gaps to exceed goals.

Overview

1
1
year of professional experience
6
6
years of post-secondary education

Work History

CEO

Egdae
Al qassim, Saudi Arabia
11.2023 - Current
  • Managed team performance, celebrating successes and identifying areas to improve.
  • Identified market demands and consumer trends to increase customer base and retention rates.
  • Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
  • Generated and achieved regional revenue goals, exceeding targets within company growth strategies.
  • Created and implemented overall business strategy to facilitate all managerial decision-making.
  • Built rapport and engaged with staff at multiple levels to facilitate effective communication.
  • Kept accurate company records, upholding compliance with regulations and company policies.

Customer care representative

Eloxa
Al qassim, Saudi Arabia
07.2023 - Current
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders and Offered prompt solutions to maintain customer satisfaction.
  • Shared informational brochures and details about policies to help guests make decisions.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Recorded information about inquiries and complaints within internal database.
  • De-escalated objections and disputes professionally to maintain customer satisfaction.
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Coordinated advanced help [Product or Service] issues.

Education

Bachelor's degree - Information Technology

Qassim University, Al-Qassim ,Saudi Arabia
07.2018 - 01.2024

Skills

  • Public relations understanding
  • Data collection and analysis
  • Process improvements
  • Communications Coordinator
  • Customer service expert
  • Skilled in TCP/IP and WAN
  • Data entry
  • Technical issues analysis

Languages

Arabic
Fluent
English
Upper intermediate (B2)

Accomplishments

  • Engaged as program participant for developing the capabilities of university startups affiliated with Monshaat at the Qassim University incubator '' The Egdae project''.
  • Achieved the third place in hackathon camp TAJERTHON organized by Zid and Emdad.
  • One of the selected projects in the Innovation Incubator - Graduation Projects Track ''The Alwaha project''.
  • Published a paper titled ''Date Fruit Type Detection and Classification of Using Deep Learning Approaches'' in the many journal

Timeline

CEO - Egdae
11.2023 - Current
Customer care representative - Eloxa
07.2023 - Current
Qassim University - Bachelor's degree, Information Technology
07.2018 - 01.2024

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Ahad Almutairi