Ahlam AlDossary
Khobar - Riyadh,Saudi Arabia
Summary
Strategic Services Account Executive with deep experience managing strategic accounts and leading service adoption. Skilled in services sales, customer success governance, and aligning technology portfolios to customer digital transformation journeys. Structured communication, strong customer relationships, and alignment with each customer’s technology roadmap and business priorities.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Services Account Executive
SAP
Khobar, Eastern Province
01.2025 - Current
- Lead SAP Services strategy for strategic customers in petrochemical, oil & gas, and industrial sectors.
- Develop and execute strategic account plans aligned to customer priorities.
- Lead sales of Premium Engagement, Preferred Success, and advisory services.
- Manage QBRs, governance cycles, and executive alignment.
- Handle escalations with structured communication.
- Identify expansion opportunities across S/4HANA, cloud, analytics, and support.
Services Sales Specialist
Hewlett Packard Enterprise
Riyadh, Riyadh Region
11.2019 - 12.2023
- Supported enterprise and mid-market customers with HPE Pointnext Services.
- Led services sales including lifecycle, support, and advisory offerings.
- Collaborated with account teams to attach services to infrastructure deals.
- Presented HPE service value and renewal strategies.
- Aligned HPE service capabilities to customer operational needs.
- Collaborated with cross-functional teams to streamline service offerings and improve efficiency.
- Utilised CRM systems to track customer interactions and maintain accurate sales records.
Account Manager
Hewlett Packard Enterprise
Riyadh, Riyadh Region
12.2017 - 11.2019
- Managed hardware infrastructure sales for mid-market customers.
- Conducted needs assessments and designed infrastructure proposals.
- Managed procurement, delivery, and post-sales support.
- Built long-term customer relationships.
- Coordinated with technical teams for successful execution.
Education
Bachelor of Business Administration - Management Information Systems
Jubail University College
Jubail, Saudi Arabia 03.2017
Skills
- Strategic Account Management
- Customer Success & Governance
- Value-Based Selling & Solution Alignment
- Executive-Level Communication
- Escalation Management & Follow-Up
- Territory & Portfolio Management
- Customer Relationship Building
- Solution Selling
- Pipeline Management & Forecasting
- Deal Structuring & Negotiation
Certification
- Public Relations & Communication – MBC Academy
- SAP Internal Enablement & Services Training
- Quick to start on-boarding program for Sales in Czech Republic - HPE
- Predictive Analytics for Business Nano-degree from Udacity.
- User Experience Design Certificate from General Assembly.
Timeline
Services Account Executive
SAP
01.2025 - Current
Services Sales Specialist
Hewlett Packard Enterprise
11.2019 - 12.2023
Account Manager
Hewlett Packard Enterprise
12.2017 - 11.2019
Bachelor of Business Administration - Management Information Systems
Jubail University College