AHLAM MUJIB
Jeddah
Summary
Graduated from Altinbas University, with 6+ years of experience. Aiming to leverage a proven knowledge of customer communications, marketing, and sales administration in order to help your company achieve its goals.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
EXAMS VENUE STAFF
BRITISH COUNCIL
JEDDAH
02.2016 - Current
- Supervision of IELTS and other UK exams like CAIE, MRCPS, ACCA, etc.
- Ensure integrity of the test environment
- Accountable of the paper’s confidentiality
- Collaborated with team members to achieve target results.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
PROJECTS REPRESENTATIVE
BRITISH COUNCIL
JEDDAH
04.2018 - 12.2022
- UK university mini-fairs arranging meetings with prospective students
- Supervision of the famous art gallery « Athr Gallery »
- Marketing agents in different forums
- Red Sea Film Festival exhibitor
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
- Maintained open communication by presenting regular updates on project status to customers.
- Worked with customers to understand needs and provide excellent service.
CUSTOMER CARE ADVISOR
BRITISH COUNCIL
JEDDAH
11.2017 - 10.2021
- Ensuring to meet the KPI set
- Counseling with regards to the English Course
- Analyzing complaints to provide adequate resolutions
- Train new members
- Marketing new services and guidance
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
YOUNG LEARNERS ASSISTANT
British Council
Jeddah
05.2017 - 11.2017
- Maintain child protection policy CPP
- Working with age range of 6-17 years
- Setting up summer indoor camps
- Getting in touch with parents for updates
- Organizing activities to engage in improving English
- Communication skills
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
BBA - Business Administration
ALTINBAS UNIVERSITY
ISTANBUL, TÜRKIYE 09.2018 - 07.2022
Skills
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Accomplishments
- Clearance of 3000+ candidate backlog
- Acknowledgment of completing 200 emails each day with accuracy and efficiency.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Additional Information
REFERENCES
DICLE YURKADUL
Deputy Director –Institute of Graduate Studies
Altinbas University, Turkey
Dicle.Yurdakul@altinbas.edu.tr
AHMAD SIDDIQUE
Customer management and sales lead KSA & Bahrain
British Council, Saudi Arabia
Ahmad.siddiqui@sa.britishcouncil.org
Certification
ELT SAUDI EXPO 2020 Attendance
Timeline
ELT SAUDI EXPO 2020 Attendance
01-2020
6Th Edition International Day Appreciation
05-2019
TEDTALK Appreciation
04-2019
BBA - Business Administration
ALTINBAS UNIVERSITY
09.2018 - 07.2022
PROJECTS REPRESENTATIVE
BRITISH COUNCIL
04.2018 - 12.2022
CUSTOMER CARE ADVISOR
BRITISH COUNCIL
11.2017 - 10.2021
FUTURE LEARN Achievment
08-2017
YOUNG LEARNERS ASSISTANT
British Council
05.2017 - 11.2017
EXAMS VENUE STAFF
BRITISH COUNCIL
02.2016 - Current
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