Dedicated professional with extensive experience in hospitality management and customer service. Seeking to contribute to organizational success through enhancing efficiency, fostering team collaboration, and ensuring exceptional service.
Overview
7
7
years of professional experience
Work History
Branch Manager
Archi Cafe and Restaurant
01.2024 - Current
Oversee daily operations at two locations, ensuring smooth service and exceptional customer experiences
Manage inventory, cleanliness, and team leadership
Focus on cost optimization, profitability, and community engagement
Collaborate on strategic goals, creating a welcoming environment.
Head Receptionist
San Carlo Cicchetti - Signor Sassi
01.2020 - 01.2023
Led the reception team to deliver outstanding guest experiences at top Italian restaurants
Managed reservations, seating, and guest relations for seamless dining
Worked with management to optimize service quality and customer satisfaction.
Branch Manager
Key Cafe
01.2020 - 01.2020
Managed daily operations, ensuring customer satisfaction and efficient workflow
Trained and supervised staff to enhance performance and service quality
Drove sales through effective team leadership and strategic planning.
Receptionist
MAFAZ Recruitment Office
01.2019 - 01.2020
Managed client inquiries and communication with the recruitment team
Assisted in coordinating recruitment activities for timely service delivery.
Barista, Cashier
Cold Stick
01.2018 - 01.2019
Prepared high-quality coffee beverages in a clean, welcoming environment
Provided friendly customer service, contributing to customer loyalty.
Education
Bachelor's in Language and Translation -
Al-Imam Mohammad Ibn Saud University
Graduate -
High School
Skills
Leadership & Management: Proven ability to lead teams and enhance workplace productivity
Customer Service Excellence: Skilled in delivering personalized service to ensure customer satisfaction
Communication: Fluent in Arabic and English; strong interpersonal skills for effective collaboration
Problem-Solving: Adept at identifying challenges and implementing solutions under pressure
Team Collaboration: Experienced in fostering teamwork across departments
Time Management: Efficient in prioritizing tasks and managing time to meet deadlines