Ahmad Ali
IT Professional
Riyadh,Central Region
Summary
Proven Customer Service Representative at Ufone, adept in call management and problem-solving, significantly enhanced customer loyalty through empathetic service and effective complaint resolution. Skilled in Microsoft Office and active listening, I excel in fostering client relationships and improving interdepartmental communication, driving high customer satisfaction rates. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Ufone
02.2016 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally
- Offered advice and assistance to customers, paying attention to special needs or wants
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Customer Service Representative
Ufone
11.2008 - 12.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Computer Science
University of Peshawar
Pakistan 01.2006 - 10.2008
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Complaint resolution
Problem-solving abilities
Data Entry
Data Collection
Problem Resolution
Computer Proficiency
Account updating
Microsoft Office Suite
Technical Support
Languages
Pashto, Urdu, English
Native language
Urdu
Intermediate
B1
Pashto
Proficient
C2
Timeline
Customer Service Representative
Ufone
02.2016 - 10.2023
Customer Service Representative
Ufone
11.2008 - 12.2010
Bachelor of Science - Computer Science
University of Peshawar
01.2006 - 10.2008