Mobile Application
Ahmad AlJanfawe
Head of Digital Applications
Riyadh
Summary
Digital Application Manager with proven experience leading enterprise application development and operations, including web and mobile platforms. Skilled in aligning technology solutions with business goals, implementing ITIL processes, and managing critical systems to ensure performance, security, and compliance. Strong background in vendor management, cross-functional collaboration, and delivering scalable solutions through rapid system rollouts in high-priority environments.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Manager in Digital Application
Confidential
04.2023 - Current
- Provided strategic leadership for the development, operation, and optimization of enterprise applications to ensure alignment with organizational goals and business priorities.
- Led a team managing the operation and maintenance of over eight mission-critical software applications, ensuring high availability and performance.
- Implemented ITIL-based incident management processes, significantly reducing application downtime and enhancing service reliability.
- Directed change management procedures to support seamless application updates while minimizing disruptions for end-users.
- Collaborated with cross-functional teams to ensure applications met evolving security standards and compliance requirements.
- Deployed automated monitoring and alerting systems, accelerating incident detection and response times.
- Conducted proactive capacity planning to support application scalability in alignment with business growth, avoiding performance bottlenecks.
- Spearheaded fast-tracked system implementation (SPPED) initiatives for high-priority systems, prioritizing business-critical needs over traditional web/mobile application delivery.
- Evaluated and managed relationships with third-party vendors and service providers to ensure application performance and value delivery.
- Authored bid requirements and technical specifications, applying in-depth knowledge of government procurement processes and regulations.
Operations Manager
VRO at MOJ
02.2021 - 04.2023
- Developed, recommended, and implemented strategies to improve employee work quality and speed.
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Examined problem-solving strategies, highlighting development opportunities to improve organizational operations.
- Strategically scheduled and managed L1 & L2 staff members, maintaining high-performing business operations.
Senior Engineer
SITA
11.2018 - 02.2021
- Actively involved in each iBorder application and providing 24 hours support to the team on DEV/TEST / PROD / DR environments.
- Planning and implementation of upgrades as and when required.
- Work and coordinate with the IT leadership to make decisions regarding changes in the environment.
- Manual monitoring of applications Worked on automation and automatic monitoring.
- Planning and execution of the release in the production environment with complete planning as per the change management process.
- Debug errors via the application and server logs.
- Update Tickets and relevant web pages with the latest release on n environment.
Supervisor
Al Elm Information Security Company
06.2016 - 11.2018
- Managing shift Support Team Engineer and attendance based on 24/7.
- Managing and controlling incidents, and requests to avoid bouncing with several departments.
- Managing and controlling a huge flow of incidents also draw the plan for how to solve it within SLA.
- Managing change, release, and coordination with all relevant departments.
- Monitoring all production services in general and also dedicated service after deployment.
- Managing tickets, Request coordination with relevant departments in NIC "National Information Center".
- Issuing guidance book for troubleshooting and investigation.
Application Engineer
Al Elm Information Security Company
06.2015 - 06.2016
- Securing and monitoring mission-critical production systems related to e-Government services in Saudi Arabia.
- Prepare and administrate many critical Linux servers.
- Administration, troubleshooting, scripting JBoss–Tomcat application server.
- Responsible for the successful deployment of numerous code changes.
- Automating tasks through scripts.
- Monitoring the production Application servers.
- Web Applications.
- Incident Handling, 24x7 Production Environment.
System Analyst
Shabakah Net
12.2014 - 05.2015
- Work as System Analyst on Human Rights Commission Projects.
- Work as ASP.NET Developer on the internal project “HR Projects Department”.
- Work as Database builder and designer “SQL”.
Education
Bachelor of Science - Computer Sciences
Imam Mohammed Bin Saud Islamic University
Riyadh, Saudi Arabia 06.2008 - 08.2014
Skills
SDLC
undefinedPersonal Information
- Date of Birth: 06/17/90
- Nationality: Saudi
- Marital Status: Married
Software
Outsystem
Durable
Border Management system
CTS
Shearpoint &DMS
Linux
NET
Certification
Critical Thinking
Timeline
Critical Thinking
01-2024
Leadership Agility
12-2023
Manager in Digital Application
Confidential
04.2023 - Current
PMP
08-2021
Operations Manager
VRO at MOJ
02.2021 - 04.2023
Senior Engineer
SITA
11.2018 - 02.2021
Business Analytics
04-2018
Querying Microsoft Sql Server
11-2017
Red Hat Jboss Application Administration i
07-2017
ITI
05-2017
Red Hat Certified System Administrator
09-2016
Supervisor
Al Elm Information Security Company
06.2016 - 11.2018
Application Engineer
Al Elm Information Security Company
06.2015 - 06.2016
System Analyst
Shabakah Net
12.2014 - 05.2015
Bachelor of Science - Computer Sciences
Imam Mohammed Bin Saud Islamic University
06.2008 - 08.2014
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