Ahmad Aljawni
Tabuk,04
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. as a sales agent man, commitment and discipline behavior are the main factor to success and achieve the company goal. Applying a best practice management skill in marketing will enhance my capability to manage the and control the budget. Focusing on the customer services and the way of providing the services has consolidated my experience to work under pressure and get the a prompt solution in daily issues.
Overview
1
1
Language
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Customer Service Manager
My Money insurance Company
Brisbane, Queensland
03.2020 - 03.2020
- Devised and published metrics to measure organization's success in delivering world class customer service.
- I was in charge to deal with customers and support the team to cope with changing and understand the customers' need.
- Held a regular meeting to resolve any expecting issues.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
Sales Agent
Nesma Airlines
TABUK, TABUK
11.2017 - 07.2019
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Coordinated with high level managers to discuss the strategical best method of selling tickets.
- Responsible to mange the office in Tabuk city and achieved a high standard services.
- Manage the financial income and report it to high management level.
- Coordinated with other airlines carrier in order to provide a competitive services.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
Education
Bachelor of Science - Information Technology
University Of Tabuk
Tabuk 05.2017 - 05.2017
English Language Course - English Language Course
Langports
Brisbane 09.2019 - 10.2020
Skills
Budgeting and reporting
undefinedTimeline
Customer Service Manager
My Money insurance Company
03.2020 - 03.2020
English Language Course - English Language Course
Langports
09.2019 - 10.2020
Sales Agent
Nesma Airlines
11.2017 - 07.2019
Bachelor of Science - Information Technology
University Of Tabuk
05.2017 - 05.2017
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