AHMAD AlMoushiqeh
Riyadh,Saudi Arabia
Summary
Accomplished Vice President committed to supporting operational success and development. Liaises with C-level executives to drive corporate objectives. Persuasive negotiator with superior background of YOY growth.
Overview
21
21
years of professional experience
Work History
VP Compliance
Saudi Telecom
01.2022 - Current
- Overseeing compliance within stc group and its subsidiaries, ensuring compliance with laws, and regulatory policies, procedures, and requirements
- Drives compliance agenda while managing the development of stc Compliance framework to ensure alignment with the company’s objectives as well as the development of compliance strategy, program, objectives & annual plans aligned with corporate strategy, values & BoD/Executive aspirations and industry best practices
- Streamlines compliance capabilities across stc group to capitalize on strengths and existing synergies and address capability gaps
- Drives the effective implementation of compliance strategy, programs, objectives and annuals plans
- Develops compliance methodologies, universe, grids and approaches across the group
- Identifies and resolve compliance issues that have a significant impact on the group and require follow-up or investigation, and refer cases to related internal sectors/ subsidiaries
- Monitors adherence to compliance requirements defined by group across internal sectors/ subsidiaries
- Guide the development of awareness sessions to provide up-to-date knowledge of laws, regulations, procedures and compliance for stc Group
- Directs identifying and addressing any potential areas of improvement in the compliance program in order to maintain STC’s position as an ethical and compliant company
- Directs identifying key compliance risks & define, track and report corresponding mitigation actions and controls
- Develop BoD/Executive level compliance progress/status reports for the approved compliance objectives, status of compliance, and overall compliance program for data pertaining to compliance trainings, reviews, oversight, investigations, and other similar data shared by stc units/sectors and subsidiaries
- Provide compliance advice to internal stakeholders for ethical conduct related queries/topics received via STC’s hotline & other available channels etc.
Chief Commercial Officer Advisor
Saudi Telecom
01.2021 - 01.2022
- Articulating CBU Business Development strategy and formulating initiatives to enhance traditional and non-traditional services as part of CBU overall strategy
- Support STC CCO in decision making and day-to-day management of B2C and committees
- Provide sound and timely strategic, commercial and economic guidance and advice to CCO in support of B2C short, medium and long term objectives
- Support STC CCO in all B2C strategic program, business growth opportunities and ensure the proper execution with all related owners
- Critically assesses and advise on Risk management, business continuity, Audit observations along with compliance across Commercial sector
- Provide advice on formulation and execution of B2C strategy
- Provide high-level strategic guidelines on the go-to-market approach to improve and harmonise marketing, sales, and customer care execution activities
- Guide content and discussions during CCO B2C meetings
- Represent STC CCO and secure CBU interests during commercial discussions, including STC Corporate/ Finance/HR /Legal/ IT/ Network/ STC Pay/ STC Channels and external consultants
- Analyse commercial impact on B2C of received proposals from internal/ external suppliers and partners
- Identify commercial trends and insights to be leveraged in B2C strategy
- Assess B2C business performance against market trends to highlight major gaps.
Head of Business Development
Saudi Telecom
01.2019 - 01.2021
- Articulating CBU Business Development strategy and formulating initiatives to enhance traditional and non-traditional services as part of CBU overall strategy, in addition to existing role of General Manager, Planning & Performance
- More specifically: Creating long-term value for the B2C ecosystem across customers’ value proposition, entry into new markets, and relationships footprint expansion
- Identifying commercial trends and insights with a view to exploiting new revenue streams and opportunities for B2C business growth
- Assessing B2C business performance against market trends
- Exploiting market disruptions in favour of B2C strategy
- Identifying new B2C revenue streams and opportunities, proposing innovative products, services, business lines and sales channels for B2C business growth
- Expanding B2C partnerships by developing prioritised list of potential strategic and operational partners
- Providing high-level strategic guidelines on go-to-market approach for selected ideas.
General Manager, Planning & Performance
Saudi Telecom
01.2013 - 01.2021
- Consolidating STC’s position as KSA market leader in retail mobile broadband and FTTH through developing and executing strategic and financial plans, with above-target EBITDA for past 4 years, whilst building business development function in non-telecom sector
- Additionally: Creating long-term value for B2C ecosystem across customers’ value proposition, entry into new markets and relationships footprint expansion
- Managing business unit’s annual budget and profitability, improving revenue estimation accuracy to 99.5%
- Developing executive performance reporting and analysis capabilities
- Driving revenue assurance and fraud management activities across all product categories
- Managing supplier and partner contracts and payments
- Directing continuous improvement of business processes in accordance with international standards and best practices, leading to achievement of King Abdulaziz Quality Award in 2018
- Managing supply chain for SIM’s, scratch cards and electronic recharge vouchers
- Overseeing fixed sales orders end-to-end, reducing orders on hold by 60%
- Controlling user access to CRM systems, reducing unnecessary permissions by almost 30%
- Member of IFRS, VAT, ERT, cost efficiency and internal control effectiveness committees.
Director, Planning & Performance
Saudi Telecom
01.2012 - 01.2013
- Developing plans and monitoring quality and performance of all call centre front and back office operational activities.
Director, Broadband Technical Support
Saudi Telecom
01.2011 - 01.2012
- Managing 1000+ employees in largest, multi-channel, broadband contact centre in MENA.
Section Manager, Quality Assurance
Saudi Telecom
01.2010 - 01.2011
- First to introduce online support via social networking platforms.
Section Manager, Broadband Support
Saudi Telecom
01.2009 - 01.2010
- Established first IPTV support centre at Saudi Telecom.
Section Manager, e-Support
Saudi Telecom
01.2008 - 01.2009
- Supporting 1 million+ customers via ‘STC Online’ support portal.
Section Manager, Broadband & Landline Support
Saudi Telecom
01.2007 - 01.2008
- Built broadband centre of excellence.
Section Manager, Portal and Content Development
Saudi Telecom
01.2007 - 01.2007
- Design and build of ‘m3com’ broadband customer content portal.
Business Requirements Team Leader
Saudi Stock Exchange (Tadawul)
01.2006 - 01.2007
Senior Business Analyst
Saudi Telecom
01.2004 - 01.2007
IT Consultant
King Khaled University Hospital
01.2004 - 01.2006
Software Engineer
International Systems Engineering
01.2003 - 01.2004
Education
Certified GRC Professional (GRCP) -
OCEG
Advanced Management Programme - undefined
INSEAD, France
Advanced Diploma, Contact Centre Management - undefined
Customer Contact Association/ Strathclyde University, (UK-Online)
Bachelor of Computer Science & Information Systems - undefined
King Saud University, KSA
Skills
- Strategic consultancy
- Financial leadership
- Relationship building
- Programme development
- Communication skills
- Leadership
- Policy development
Languages
English
Arabic
Personal Information
- Date of birth: 01/21/80
- Nationality: Saudi
- Marital Status: Married
Timeline
VP Compliance
Saudi Telecom
01.2022 - Current
Chief Commercial Officer Advisor
Saudi Telecom
01.2021 - 01.2022
Head of Business Development
Saudi Telecom
01.2019 - 01.2021
General Manager, Planning & Performance
Saudi Telecom
01.2013 - 01.2021
Director, Planning & Performance
Saudi Telecom
01.2012 - 01.2013
Director, Broadband Technical Support
Saudi Telecom
01.2011 - 01.2012
Section Manager, Quality Assurance
Saudi Telecom
01.2010 - 01.2011
Section Manager, Broadband Support
Saudi Telecom
01.2009 - 01.2010
Section Manager, e-Support
Saudi Telecom
01.2008 - 01.2009
Section Manager, Broadband & Landline Support
Saudi Telecom
01.2007 - 01.2008
Section Manager, Portal and Content Development
Saudi Telecom
01.2007 - 01.2007
Business Requirements Team Leader
Saudi Stock Exchange (Tadawul)
01.2006 - 01.2007
Senior Business Analyst
Saudi Telecom
01.2004 - 01.2007
IT Consultant
King Khaled University Hospital
01.2004 - 01.2006
Software Engineer
International Systems Engineering
01.2003 - 01.2004
Certified GRC Professional (GRCP) -
OCEG
Advanced Management Programme - undefined
INSEAD, France
Advanced Diploma, Contact Centre Management - undefined
Customer Contact Association/ Strathclyde University, (UK-Online)
Bachelor of Computer Science & Information Systems - undefined
King Saud University, KSA
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