Ahmad Altammam
Riyadh,01
Summary
Highly motivated and results-driven professional with a solid background in operations management, seeking to leverage expertise in project management, organizational skills, and leadership abilities in a challenging role. Strong leader with 13 years as Director of Restaurant Operations. Supported location leaders and optimized profits through Actions. Implemented company policies and developed personnel for leadership opportunities.
Overview
14
14
years of professional experience
Work History
Founder and Operations Manager
Qemam Food Co.
01.2022 - Current
- Founded new food company, overseeing all aspects of operations from startup to launch.
- Developed and executed operational plans, including supply chain management, production scheduling, and quality assurance.
- Recruited, trained, and managed a team of employees, fostering a culture of accountability and excellence.
- Established partnerships with suppliers and distributors to ensure timely delivery of ingredients and materials.
- Designed strategy and action plans with aggressive timelines for implementation.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained, and supervised staff.
- Prepared annual budgets with controls to prevent overages.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Founder and Chief Operating Officer (COO)
Marble Restaurants Co - Vibes Restaurant
01.2019 - 01.2022
- Founded and established successful restaurant brand, including site selection, design, and construction.
- Created operational workflows and standards to ensure consistent service delivery and quality control.
- Implemented technology solutions for order management, inventory tracking, and customer engagement.
- Budget Management: developed and event restaurants budgets and tracking expense.
- Quality assurance management & established hygiene and food safety measures.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Prepared annual budgets with controls to prevent overages.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Monitored key business risks and established risk management procedures.
Restaurant Operations Manager
Casablanca Foods Co.
01.2015 - 03.2018
- Supervised, developed and conducted performance evaluations for three locations managers.
- Increased profit margins of lounge restaurants through careful application of cost monitoring.
- Oversaw operations and reviewed performance measures of three locations of lounge restaurants.
- Designed strategy and action plans with aggressive timelines for implementation.
- Determined equitable distribution of funds among three locations.
- Established restaurants goals for new locations and supported in marketing and achieving sales objectives.
- Led and directed team members on effective methods, operations, and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Manager
Casablanca Foods Co.
05.2013 - 01.2015
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent line checks.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
Assistant Restaurant Manager
Casablanca Foods Co.
04.2010 - 03.2012
- Developed and implemented operational procedures and policies to optimize efficiency and customer satisfaction
- Led team of staff members, providing training, coaching, and performance feedback.
- Oversaw financial performance of establishment, including budgeting and cost control measures.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards
Education
Bachelor's Degree in Management Information Systems (MIS) -
Al-Ahliyya Amman University
Amman, Jordan01.2010
High School Certificate -
Khaleej Private School Riyadh
Riyadh, Saudi Arabia01.2006
Skills
- Excellent proficiency in English language (reading and speaking)
- Strong project management abilities
- Exceptional organizational skills with meticulous attention to detail
- Proficient problem-solving capabilities
- Business Management
- Customer Engagement
- Purchasing
- Inventory Management
- Food Safety
- Recruitment
- Customer Loyalty
- Hiring and Training
- Food Plating and Presentation
- Performance Improvement
- Kitchen Equipment Operation and Maintenance
- Food Service Background
Timeline
Founder and Operations Manager
Qemam Food Co.
01.2022 - Current
Founder and Chief Operating Officer (COO)
Marble Restaurants Co - Vibes Restaurant
01.2019 - 01.2022
Restaurant Operations Manager
Casablanca Foods Co.
01.2015 - 03.2018
Restaurant Manager
Casablanca Foods Co.
05.2013 - 01.2015
Assistant Restaurant Manager
Casablanca Foods Co.
04.2010 - 03.2012
Bachelor's Degree in Management Information Systems (MIS) -
Al-Ahliyya Amman University
High School Certificate -
Khaleej Private School Riyadh
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