Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Affiliations
Work Availability
Quote
Publications, Ongoing research
Presentation and Professional Activities:
Work Preference
Languages
Interests
Software
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Ahmad Alzahrani

Ahmad Alzahrani

Healthcare Director, Change management lead, and Endodontic Consultant.
Taif,Makkah

Summary

I have a clever Change Analyst mindset that skilled at detecting hidden bottlenecks and previously unforeseen risks in business plans and Provides exceptional foresight into operations by applying vast organizational knowledge and change management experience. I'm Eager person to apply hard-earned expertise to designing and executing positively impactful strategies and willingness to take on added responsibilities to meet team goals. Moreover, I'm smart and hard-working leader with exceptional experience in leading teams, delivering results and exceeding expectations. As a creative and motivated leader I can adept at utilizing exceptional design and planning strengths to accomplish complex projects. Since my master degree in Leadership and Education, I found my self as a skilled person in teaching new concepts and best practice strategies. One of the main duties as an experienced leader is to lead team members on-time job completion without jeopardizing the quality of the final product . I can manage successfully with my team the following; Assign the correct tasks, train and support them, communicate effectively with them and listen actively to their problems and provide them my feedback, mediate interpersonal conflicts and issues, maintain the clear vision to drive teams to meet goals.

Overview

17
17
years of professional experience
39
39
Certificates
2
2
Languages

Work History

Dental Services Leader at THC

Taif health Cluster (THC), MOH.
Taif , Makkah
2023.11 - Current
  • Improved patient satisfaction in all Taif dental clinics ( over 165 clinics) that belong to MOH, through application of superior conflict resolution and problem-solving skills.
  • Delegated tasks to administrative support staff to organize and improve dental services efficiency in Taif.
  • Applied continuous process improvement strategies to enhance case management, programs and clinical management.
  • Developed policies and procedures and SOP of both staff in primary health care and Specialized dental clinics for effective dental care management.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • In 8 months only we succeed to decrease the total mean of dental appointments in Taif from 126 days to 27 days, beside we manage to increase the number of clinics by 72 clinics.
  • We succeed to set up a unique dashboard that help to collect real-time data from all dental clinics in THC ( around 165 clinics) then analyze it and visualize it to make the decision that taking by leaders easy hand.

Director of Taif Dental Specilaized Center (TDSC)

Taif health Cluster (THC), MOH.
Taif , Makkah
2023.11 - Current
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Managed around 500 employees in the facility.
  • In 8 months only we succeed to decrease the mean of dental appointments from 48 days to 9 days, beside we manage to increase the patient experience score in TDSC up to 91 %.

Director of Comms. and Change Management (CCM)

Taif health Cluster (THC),MOH.
Taif , Makkah
2022.08 - 2024.02
  • Produce a detailed SOP ( more than 120 papers) for change management based on the ACMP and Prosci methodology.
  • Oversaw change management efforts to support implementation of critical initiatives at THC by driving technology, process and culture changes.
  • Developed solutions to address complex issues and operational gaps in THC.
  • Detected THC workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.
  • Work hands by hands with PMO office at THC regarding manage stakeholders engagement and their change resistances for more than 65 projects.
  • Successfully build a wide change champions network over all the THC facilities ( more than 150 ).
  • Participate in the 11th international Middel East change management as conference speaker

Deputy Director of Taif Dental Administration

Taif Dental Administration, MOH.
Taif , Makkah
2021.01 - 2022.08
  • Developed a detailed SOP targeting the dentist in PHC's ( over 140 GP dentists) to eliminate wrong referral cases from PHC's to Taif Dental Center.
  • Improved patient satisfaction in all Taif dental clinics ( over 110 clinics) that belong to MOH, through application of superior conflict resolution and problem-solving skills.
  • Delegated tasks to administrative support staff to organize and improve dental services efficiency in Taif.
  • Liaised between organization and affiliates and managed networking relationships with funders, partners and vendors.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Developed internal requirements and standards to minimize regulatory risks and liability across dental services in Taif.

Director of Taif Specialized Dental Center

Taif Dental Center, MOH.
Taif , Makkah
2021.01 - 2022.08
  • Successfully completed 12 initiatives that help in raising the patient satisfaction ratings from 65% to 90% in outpatient clinics by effectively using Lean six sigma mindset.
  • Reduce the nearest available appointments in specialty clinics at Taif Dental |Center ( more than 30 clinics ) from months to less than one week.
  • Eliminate the waiting list in Prosth. Department from 18 months to Zero.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality dental care.
  • Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
  • Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Medical Director

Taif Dental Center, MOH.
Taif , Makkah
2020.03 - 2021.01
    • Verified effective, consistent communication between department heads, medical staff and governing boards through board meeting attendance and synchronization of interdepartmental functions.
    • Monitored industry trends and advances in evidence-based medicine to purchase and utilize innovative equipment while maintaining operating budgets and expenditures.
    • Maintained compliance with local, national and international requirements for staff education and certifications.
    • Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
    • Conducted care strategy evaluations to identify areas requiring improvement.
    • Educated and mentored more than 20 dental postgraduate students
    • Developed and managed new program for residents with 4-year academic and rotation plan

Director of Quality and Performance Improvement

Taif Dental Center, MOH.
Taif , Makkah
2020.01 - 2021.01
  • Successfully completed 12 initiatives that help in raising the patient satisfaction ratings from 65% to 90% in outpatient clinics by effectively using Lean six sigma mindset.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Endodontic Department Head

Taif Dental Center, MOH.
Taif , Makkah
2020.01 - 2020.04
  • Improved the nearest available appointment rate in the department from 30 days to 6 days.
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
  • Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
  • Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations.

Senior Endodontic Registrar

Taif Dental Center, MOH.
Taif , Makkah
2015.11 - 2020.01
  • Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.
  • Trained junior dentist on root canal treatment (RCT) procedures and regulatory requirements.

Endodontic Resident at Saudi Endodontic Board

SCFHS, MOH.
Taif , Makkah
2011.10 - 2015.10
  • Diagnosed and treated patients suffering from pulpal pain and performed root canal treatment (RCT) non surgical/ surgical for more than 1100 cases in four year.
  • Engaged with other professionals to impart knowledge and discuss best treatment courses.
  • Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
  • Participated in continuing education and professional development to enhance expertise and skills.

General Dentist (GP)

Nakhab Primary Health Care, MOH.
Taif , Makkah
2007.08 - 2011.09
  • Created individualized treatment plans to maintain or restore oral health of patients.
  • Completed consultations with patients for treatment plan.
  • Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.

Education

Master of Science - leading education for health and social care reform

Salford University, Health School
Greater Manchester, UK
2016.10 - 2017.11

Saudi Board of Endodontic - Endodontic

Saudi Commission For Health Specialties
Riyadh, KSA
2011.10 - 2015.11

Bachelor of Dental Surgery Science (B.D.S) - Dentistry

King Saud University, Dentistry collage
Riyadh, KSA
2000.06 - 2007.06

Skills

    Continuous improvements

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Accomplishments

  • A certificate of thanks and praise from Prof. Saud Orfali the chairman of scientific dental Board in Saudi health commission for health specialties (scfhs) for summarizing over1200 classic articles of important scientific researches in Endodontic field.
  • Master certificate at Salford university with Distinction grade in leadership.
  • Several awards and certificate from many charities and organizations since working as a volunteer with them.
  • Several awards and appreciation certificate from ministry of health (MoH).

Certification

Feasibility and business plan. Udemy.

Timeline

Dental Services Leader at THC

Taif health Cluster (THC), MOH.
2023.11 - Current

Director of Taif Dental Specilaized Center (TDSC)

Taif health Cluster (THC), MOH.
2023.11 - Current

Director of Comms. and Change Management (CCM)

Taif health Cluster (THC),MOH.
2022.08 - 2024.02

Deputy Director of Taif Dental Administration

Taif Dental Administration, MOH.
2021.01 - 2022.08

Director of Taif Specialized Dental Center

Taif Dental Center, MOH.
2021.01 - 2022.08

Medical Director

Taif Dental Center, MOH.
2020.03 - 2021.01

Director of Quality and Performance Improvement

Taif Dental Center, MOH.
2020.01 - 2021.01

Endodontic Department Head

Taif Dental Center, MOH.
2020.01 - 2020.04

Master of Science - leading education for health and social care reform

Salford University, Health School
2016.10 - 2017.11

Senior Endodontic Registrar

Taif Dental Center, MOH.
2015.11 - 2020.01

Endodontic Resident at Saudi Endodontic Board

SCFHS, MOH.
2011.10 - 2015.10

Saudi Board of Endodontic - Endodontic

Saudi Commission For Health Specialties
2011.10 - 2015.11

General Dentist (GP)

Nakhab Primary Health Care, MOH.
2007.08 - 2011.09

Bachelor of Dental Surgery Science (B.D.S) - Dentistry

King Saud University, Dentistry collage
2000.06 - 2007.06

Feasibility and business plan. Udemy.

Jul 2018

Communication Skills for Healthcare Professional Program,SCFHS, KSA.

May 2019

How to make services work better for you and your patients, from Royal collage of pediatrics and child health, NSH,UK

May 2019

Analysis of medication errors, from the assistant deputy Agency for Planning and Organization Excellence, MOH, KSA

Aug 2019

Data Analysis part I, from the assistant deputy Agency for Planning and Organization Excellence,MOH,KSA.

Sep 2019

Data Analysis part II,from the assistant deputy Agency for Planning and Organization Excellence, MoH, KSA.

Sep 2019

Performance improvement, from the assistant deputy Agency for Planning and Organization Excellence, MOH. KSA

Sep 2019

Organization leadership Part I, from the assistant deputy Agency for Planning and Organization Excellence, MOH, KSA.

Oct 2019

Organization leadership Part II, from the assistant deputy Agency for Planning and Organization Excellence, MOH, KSA.

Oct 2019

Introduction to 6 sigma, from the assistant deputy Agency for Planning and Organization Excellence,MOH, KSA.

Oct 2019

Lean management- project presentation, from the assistant deputy Agency for Planning and Organization Excellence,MOH, KSA.

Oct 2019

Lean management- sustainability phase, from the assistant deputy Agency for Planning and Organization Excellence,MOH,KSA.

Oct 2019

Lean management- treat phase, from the assistant deputy Agency for Planning and Organization Excellence, MOH, KSA.

Oct 2019

Lean management- Identify Phase, from the assistant deputy Agency for Planning and Organization Excellence,MOH, KSA.

Oct 2019

Lean management- introduction, from the assistant deputy Agency for Planning and Organization Excellence,MOH, KSA.

Oct 2019

Intensive course (two weeks) in Mastering Clinical audit, from Edinburgh University, UK.

Nov 2019

Intensive course (10 days) in Lean Six Sigma black belt, from University of Bedfordshire, UK.

Dec 2019

Project Management Professional (PMP), from Project Management institute (PMI), USA.

Nov 2020

Certified Change Management Professional (CCMP), from Change Management Professional Institute (CMPI), USA.

Jun 2021

Agile project management professional (APMP), from Project Management institute (PMI), USA.

May 2022

DRIVE Leadership Journey, from Healthcare Leadership Academy in Partnership with McKinsey company, SCFHS, KSA.

Feb 2023

1- Day Prosci Change Management sponsor program for executives, from Mawj training in Partnership with Prosci institute, KSA.

May 2023

3- Days Prosci Change Management certification program, from Mawj training in Partnership with Prosci institute, KSA.

Jun 2023

Building Leaders in healthcare, from Leadership excellence institute, KSA.

Sep 2023

The Power of Facilitation in Healthcare, from Healthcare leadership Academy. SCFHS, KSA.

Sep 2023

Strategic Analysis and strategy formulation, from GPMA in Canda and Missouri University in USA

Dec 2023

Key Performance Indicators( KPIs),from GPMA in Canda and Missouri University in USA

Feb 2024

Strategic Risk Management, from GPMA in Canda and Missouri University in USA

Mar 2024

Strategy Governance and Alingment, From GPMA in Canda and Missouri University in USA

Mar 2024

Leading and Managing Strategy Execution, from GPMA in Canda and Missouri University in USA

Mar 2024

KPI Measurment & data collection, from GPMA in Canda and Missouri University in USA

Apr 2024

Performance Data Analytics and Visulization, from GPMA in Canda and Missouri University in USA

May 2024

Performance Improvement Decisions Tools, from GPMA in Canda and Missouri University in USA

May 2024

Data-Driven Performance Review Meetings (DDR), from GPMA in Canda and Missouri University in USA

Jun 2024

Performance Reporting, from GPMA in Canda and Missouri University in USA

Jun 2024

Strategic Planning Professional, from GPMA in Canda and Missouri University in USA

Jul 2024

Performance Management Professional, from GPMA in Canda and Missouri University in USA

Jul 2024

Strategic Planning and performance Management expert, from GPMA in Canda and Missouri University in USA

Jul 2024

Enterprise Risk Management, Taif Health Cluster

Jul 2024

Affiliations

1- Member in the Medical Jurisprudence Committee, Taif, MOH, KSA.

between Sep 2020 and Sep2022.


The main duties of the committee are the following:

  • The Medical Jurisprudence Committee is the highest committees that look at medical malpractice suits.
  • The committee looks into all cases in which there is a claim for compensation (indemnity) because of death (blood money or Diah) or loss of an organ (indemnity).
  • Blood money is the highest compensation paid only if death has occurred, whereas other categories of compensations are for the loss of an organ and/or its functions.
  • The committee looks at cases raised by the attorney general, even if no claim is made by the patient or his relatives.
  • The committee makes its decision on majority votes, provided that the judge is a part of this majority.
  • The decision of this committee is independent, final, and can only be appealed through the Council of Governance within 60 days of its issue.


2- Member in the highest health KPI committee, Taif, MOH, KSA.

between Oct 2020 and Sep2022


The main duties of the committee are the following:

· Fixed identified issues at health sector in Taif to increase productivity and boost workflows.

· Mentored and coached team members on QA topics and strategies.

· Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.

· Monitored KPIs to proactively address bottlenecks and quality issues.


3- Work as Part time lecturer in Dental collage at Taif University in teaching the undergraduate students.

between July 2019 and Sep2019.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Publications, Ongoing research

1. Alzahrani A, Taher Al Omari (2015) Healing of an Advanced Endo-Perio Lesion after Sole Endodontic Therapy. Int J Dentistry Oral Sci. 2(11), 163-167.

2. Ahmed Al-assiry, Ahmed Al-zahrani, Saeed Al-hasi and Bolaji Babarinde. Re-Evaluation of the factors responsible for post-extraction complications and complaints. Al-Zahr Journal of dental science, Vol.18, No.1, January 2015.

3. Ahmad Alzahrani, and Mohammed Alzahrani. Single visit management of Sodium hypochlorite accident: A case report. Research Desk, 2016, 5(1). 532-538.

4. Mohammed Alzahrani, and Ahmad Alzahrani. Sodium Hypochlorite Accident in Endodontics: An Update Review. Int J dent Oral Health ,2016, volume2(1).

5. Ahmad Alzahrani &Md Nazmul Haq Sikder (2021). Impact of Videoconferencing technology as an educational tool for Saudi Dental Healthcare Personnel . Saudi J Oral Dent Res,6(11):481-479.

6. Ahmad Alzahrani &Md Nazmul Haq Sikder (2022). Maturity of Clinical Audit Concept in Saudi Arabian Healthcare practice: A Review. Saudi J Med Pharm Sci, 8(9):455-462.

7. Ahmad Alzahrani &Md Nazmul Haq Sikder (2023). Clinical Audit in Dentistry: Saudi Arabian perspective. Saudi J Oral Dent Res,8(2):65-75.

8. Identification of the predominant indigenous oral bacteria isolated from infected root canals with apical periodontitis in Saudi Arabia subpopulation . (Taif city) (In vivo study) (at the Drafting writing phase).

9. Scoping review of clinical audit and quality improvement methods in endodontic field (writing up phase).

Presentation and Professional Activities:

1. Presenting of unusually healing of Primary Endo-secondary Perio lesion in one year at the 18th APEC congress and the 4th Jordanian Endodontic conference, held in Royal Hotel, Amman, April 8-10/2015.

2. Participate in Poster presentation on topic unusually healing of Primary Endo -secondary Perio lesion in one year during the 12th Makkah International Dental conference, held in Fermonent Makkah hotel, 31March- 2 April/2015.

3. Presenting a Poster entitled A combined of Endo-Perio lesion, unexpected healing in one year at the 6th Annual Residents Day, held in King Abdul-Aziz University, Jeddah, 25th April 2015.

4. Presenting a lecture entitled ‘' New Protocol to refer Endodontic cases ‘ ', at Taif Dental center specialist, July 2016.

5. Presenting a lecture entitled ‘' Factors influcing dental decision making ‘', at Taif Dental center specialist, August 2016.

6. Presenting a Workshop entitled ‘' 3D Endodontic Treatment '', held at Bahader hotel, Taif, August 2016.

7.Presenting a lecture in the 11th middle east international change conference entitled ''An applied case for establishing change and knowledge management directorate in the Taif Health Cluster and the governance and digitization of its operations'' that held in Marriot hotel, Riyadh, April 2024.

8. Presenting many lectures in Taif university for the undergraduate students as part time lecturer in Denta college at Taif university.

9. presenting several workshops and lectures in clinical audit, Lean Six sigma approach, and change management.

10. Working with the General directorate of dental services at MoH in preparation many protocols and standard operating procedures (SOP).

11-Working with Health Holding company in related with CCM.

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementCompany Culture

Languages

English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)

Interests

Community involvement, Traveling, Walking.

Software

Microsoft Office ( Words, PowerPoint, Excell)

Ahmad AlzahraniHealthcare Director, Change management lead, and Endodontic Consultant.