AHMAD AZHAR
IT Support Engineer
Riyadh
Summary
Dynamic and hardworking professional with experience as a systems and network operations associate in complex tech environments. Proven track record in designing, implementing, and maintaining various networks. Skilled in creating customer-specific systems and training others. Aspiring to leverage technical and management skills in a leadership role at a top engineering firm. Strong communicator with excellent multitasking abilities and attention to detail. Leadership: Recognized for strong work ethic and ability to complete complex projects on time. Technical: Designs scalable, secure, and redundant networks using the latest hardware and software. Documentation: Creates clear procedural documentation and Visio diagrams for user handover. Communication: Delivers complex technical topics effectively to non-technical audiences through presentations and writing. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks and computer systems. Coordinating computer network access and use. Designing, configuring, and testing networking software, computer hardware, and operating system software.
Overview
6
6
years of professional experience
5
5
Certification
8
8
years of post-secondary education
Work History
IT Support Engineer
FCC Construction, Riyadh Metro Alliance
Riyadh
03.2023 - Current
- I collaborate with FCC Spain to support users in Saudi Arabia, the Netherlands, and Australia
- Hands-on involvement in all IT support activities, from desk-side assistance to remote troubleshooting, ensuring swift and effective problem resolution (Email, Phone, Service Desk)
- Efficiently manage and close a high volume of service desk tickets in alignment with ITIL's Incident Management process to minimize business impact
- Drive process improvements and implement innovative solutions to ensure alignment with business goals and
- ITIL service lifecycle stages
- Document problem resolutions and develop knowledge base articles to improve future incident response
- Ensure all tasks are completed in compliance with internal procedures and ITIL guidelines
- Manage router, firewall, and other security device basic configuration
- Management of users and groups in Active Directory via the Office 365 Admin Portal
- Office 365 (creation and change of users and groups) and managing the Intune Portal
- Using Active Directory and the Microsoft Admin Portal to assign Office 365 licenses
- Workstation software installation and troubleshooting is your responsibility
- Install, configure, and maintain network services, equipment, and devices in functioning properly
- In charge of prepping a new computer or installing an existing computer
- Provided technical support for hardware and software issues
- Evaluated existing systems architecture against best practices to drive optimization efforts
- Perform troubleshooting analysis of servers, workstations and associated systems
- Collaborate with external vendors and service providers to resolve technical issues efficiently and build strong partnerships.
Senior IT Engineer
Bookme Tickets Pvt Ltd
Lahore
11.2021 - 02.2023
- Develop, configure, implement, and manage the systems of a cloud platform
- Monitor capabilities of performance and alter systems as needed
- Install and troubleshoot operating systems in cloud providers.
Network/System Engineer
FutureNow Technologies
Lahore
06.2021 - 10.2021
- Install, configure, and maintain network services, equipment and devices
- Responsible for preparing new computer or computer reinstallation
- Supports administration of servers
- May require to work on VoIP server and other security systems as needed
- Manages all system back-up and restore protocol
- Plans and supports network and computing infrastructure
- Perform troubleshooting analysis of servers, workstations and associated systems
- Documents network problems and resolution for future reference
- Perform on-site and remote technical support
- Monitors system performance and implements performance tuning
- Assist in the organization and inventory of all hardware and software resources
- Manage user accounts, permissions, email, Antivirus, Anti-Spam
- Manage basic configuration of routers, Firewalls and other security device.
Network/System Engineer
Children Hospital
Lahore
06.2019 - 06.2021
- Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations
- Performing disaster recovery operations and data backups when required
- Protecting data, software, and hardware by coordinating, planning, and implementing network security measures
- Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems
- Replacing faulty network hardware components when required
- Maintaining, configuring, and monitoring virus protection software and email applications.
Education
Bachelor of Science - Computer Science
Virtual University of Pakistan
04.2016 - 04.2020
Associate of Science - Electrical Engineering
Punjab Board of Technical Education
06.2012 - 06.2016
Cloud Computing Training - Cloud Computing
NAVTTC, Government of Pakistan
Skills
- Trained at Corvit
- VMware Virtualization
Remote desktop support
Network troubleshooting
Help desk support
IT asset management
Software installation
IT documentation
Data backup and recovery
Application support
VPN configuration
Wireless networking
Network security
Email administration
Hardware diagnostics
System administration
Server management
Service level agreements
Virtualization technologies
Incident management
IT compliance
Information security
Disaster recovery planning
Desktop deployment
Patch management
Network architecture
VoIP systems
Storage area networks
Mobile device management
Web server management
Configuration management
Firewall management
ITIL framework
Operating systems
Active directory
Windows server
Linux administration
Desktop support
Network configuration
Customer service
Issue troubleshooting
Technical issues analysis
Account management
Remote support
User support
Technical support
Windows 10
Hardware upgrades
Ticket management
Network diagnostics
Technical troubleshooting
Application installations
Ticket support system management
Software diagnosis
Service support
Mac systems
TCP/IP
Business development
Data recovery
LAN/WAN
Security protocols
Customer service expert
Microsoft outlook
Information protection
Active listening
Performance testing
Systems analysis
User credential management
Access issue resolution
Staff education and training
Complaint resolution
Product troubleshooting
Microsoft office specialist (MOS) expert
Technical documents comprehension
Videoconferencing
Account updating
Wide-area networks
Linksys
Support scenario generation
Hardware troubleshooting
System diagnostics
Microsoft certified solutions master (MCSM): [name of Microsoft technology]
MS office proficiency
User guidance
Antivirus software
Incident tracking
Certification
- Microsoft Office 365.
- Microsoft Certified, Azure.
- Cisco Certified Network Professional (CCNP) - Cisco Systems.
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- Huawei HCIA-Routing & Switching(HCIA-R&S)- Huawei Technologies Co., Ltd.
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leaveWork from home optionTimeline
IT Support Engineer
FCC Construction, Riyadh Metro Alliance
03.2023 - Current
Senior IT Engineer
Bookme Tickets Pvt Ltd
11.2021 - 02.2023
Network/System Engineer
FutureNow Technologies
06.2021 - 10.2021
Network/System Engineer
Children Hospital
06.2019 - 06.2021
Bachelor of Science - Computer Science
Virtual University of Pakistan
04.2016 - 04.2020
Associate of Science - Electrical Engineering
Punjab Board of Technical Education
06.2012 - 06.2016
Cloud Computing Training - Cloud Computing
NAVTTC, Government of Pakistan
Similar Profiles
Nasr UllahNasr Ullah
HSE-officer at FAST Consortium Riyadh Metro AllianceHSE-officer at FAST Consortium Riyadh Metro Alliance
Mustafa ShaarMustafa Shaar
Site Manager- Underground Stations and Tunnel at Riyadh Metro Project, FAST Consortium, Package3, Riyadh, KSASite Manager- Underground Stations and Tunnel at Riyadh Metro Project, FAST Consortium, Package3, Riyadh, KSA
Khalil UllahKhalil Ullah
Train Ambassador at Riyadh Metro — Riyadh, Saudi ArabiaTrain Ambassador at Riyadh Metro — Riyadh, Saudi Arabia
ABRAR ALSHARIFABRAR ALSHARIF
Post-Merger Integration Manager - M&A / Acquisition at Saudi Investment Recycling CompanyPost-Merger Integration Manager - M&A / Acquisition at Saudi Investment Recycling Company
Faisal AlaggeeliFaisal Alaggeeli
Systems Integration Engineer at Human Resource Development FundSystems Integration Engineer at Human Resource Development Fund