Ahmad Barradah

• Review servers, networks, and systems for irregularities and performance issues provided by operators.
• Provided consistent and high availability of networks to upwards of +120 users.
• Directing activities of IT technicians, both to directly support end users and to assist with IT department upgrades and directives.
• Assess Departments needs related to equipment and services and presents them to vendors.
• Secured assets and the integrity, security and privacy of information at all sites.
• Negotiating contracts with IT service providers.
• Develop and review service level agreements (SLAs) to enhance Help Desk services.
• Contributed to infrastructure projects related to office facilities, including network, email servers, security firewalls, SIP Trunk and backup server projects.
• Planned and executed complete transformation in customer service and tele-sales to build a well-established digital solution.
• Planned and contributed to Quality Assurance application to replace manual quality assessment forms and enhance department efficiency and SLAs.
• Implemented ERP system project with customizations according to department needs.
• Lead many projects related to automation to reduce human involvement which may lead to drop in overall expenses.

Key accomplishments:

• Applied the best world's learning methods to improve executive skills while providing workshops on employee orientation, on-the-job training, and refresher training.
• Stimulated the team spirit and coached sales teams on operational matters to acquire the comprehensive knowledge of the organization product and services, achieve company’s goals, and facilitate sustainable business development.
• Successfully elaborated and conducted numerous specialized, comprehensive induction and orientation training courses starting from line managers to top executives.
• Designed Business Portal in order to facilitate the provision of the information concerning products and services to employees.
• Improved a system for communication emails that are considered as an educational email to all organization about products and services.
• Conducted monthly personnel assessments to analyze knowledge gaps and recommend necessary training.
• Achieved stunning results by Supporting MARCOM team in managing Mobily yearly ceremonies.

Maintained the cohesive working environment by dealing with and resolving complex internal issues. Performed technical sales support for sales, and customers. Customize and improved sales system to speed up SIM Cards activation and payment process. Forged professional business relationship with customers on all segments by ensuring an outstanding customer service and assisting Salesmen deals

Successfully developed and maintained working and trust-based atmosphere within the business through efficient communication motivation, mentoring and delegation skills. Liaised between merchants and clients while solving all queries related to merchants, mapping clients’ requirements, and ensuring rendering of solutions as per specified guidelines. Ensured an outstanding customer service and retained customers by developing a friendly and professional working environment as well as maintaining solid product knowledge.

• Responsible for supervising functions of Authorizations. Approved customer credit worthiness and exposure up to $ 30,000 based on the facts and figures provided by my team from customers' bank(s).
• Provided advice to both service establishments and Card-members who requested assistance during the process of handling a transaction.
• Efficiently supervised, led and motivated staff to achieve targets also attended staff related problems.
• Dexterously provided appropriate training to develop job related competencies and improved behavioral skills.