Ahmad Dowabshah

As the Operations Manager for Crepe & More, I have been focused in building and expanding the brand from scratch to a successful multi-branch coffee shop up to 6 branches and Kiosks .

My key responsibilities and achievements include:

• Brand Establishment: Led the brand development starting from concept building ,creating the layouts, designing and visual identity building, supervision execution. equipment selection and purchasing to match the brand's needs and goals.
• Menu Engineering: Designed and launched with chefs a practical menu, including crafting unique recipes to meet the brand standards and customer expectation.
• Team Building & Training: Recruited and trained staff to follow brand policies and operational standards.
• Operational Standards: Developed and implemented standard procedures for product quality, operations, customer services and staff training.
• Customer Service Excellence: Focused on delivering exceptional customer service by monitoring feedback across all communication channels..
• Operations : Managed daily operations to ensure quality standards, compliance with municipal regulations, and smooth workflow across all branches. Oversaw staff performance, resolved operational challenges and problems, and ensured consistent implementation of brand policies and procedures. Monitored customer feedback to improve service and addressed issues promptly to maintain high satisfaction levels.
• Inventory & Sales Management: Oversaw inventory control, POS systems, and stock management to optimize resources and minimize waste.
• Delivery Integration: Established partnerships with delivery platforms to expand customer reach and increase revenue.
• Technology & Systems: Utilized SAP for HR and procurement processes, streamlining operations and enhancing efficiency.
• Managed vendor relationships to ensure timely delivery of services.

Additional Contributions:
Collaborated with the entertainment development department within the company to plan and strategies upgrades for amusement parks.

As a branch manager, I gained hands-on experience managing all aspects of the coffee shop daily operations. My responsibilities include:

• Team Management: Recruited, trained, and manage staff to ensure high performance.
• Customer Service: Maintained exceptional service quality by addressing customer concerns, monitoring feedback, and fostering a welcoming atmosphere.
• Inventory Control: Managed inventory levels, monitored supply usage, and ensured timely ordering to prevent shortages or over stock.
• Operational Excellence: Daily operations tasks , including opening and closing procedures, cash handling, and compliance health and safety regulations.
• Menu Execution: Ensured consistent quality in menu items, worked with the team to improve preparation efficiency.
• Marketing : Contracting with a marketing agency to develop and implement effective campaigns.
• Problem Solving: Resolved operational issues ensuring smooth workflows and excellent customer experiences.

Starting as a Barista, Later on promoted to branch supervisor

• Team Supervision: Managing staff, hiring, and training
• Operations: following the daily operations tasks , manage employee schedules, and coordinated tasks to ensure smooth workflows.
• Inventory Management: Manage stock levels, tracked inventory usage, and ensured the branch was fully stocked with necessary supplies
• Sales Tracking: Monitored daily sales, count and deposit
• Customer Service: Delivered excellent customer service by addressing concerns, gathering feedback, and ensuring a positive and welcoming environment for all customers.