Ahmad Ghazal
Khobar,Saudi Arabia
Summary
Accomplished Administrative Support Specialist with extensive expertise in customer service, project planning, and team development. Proficient in Microsoft Excel and Salesforce, with a strong focus on process improvement and KPI management. Demonstrates advanced clerical knowledge and excels in employee training, performance reviews, and resource allocation. Adept at conference planning, database management, and cost-effective budget control. Committed to enhancing brand awareness through effective customer relationship management and sales methodologies. Aspires to leverage skills in a dynamic environment to drive organisational success.
Professional Sales Executive with [Number] years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.
Resourceful Sales Executive with [Number] years of experience working independently and collaboratively with team to foster client relationships and drive sales. Astute in identifying decision makers within prospect account to initiate sales process and deliver successful results. Team-minded in collaborating with management to strategise and improve sales approaches.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Techno product & service sales executive
Veolia Environmental Services
KHOBAR, Saudi Arabia
2023.08 - 2026.05
- Resolved employee relations issues and navigated disciplinary proceedings.
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led shifts and motivated team to drive sales.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Upskilled team members by planning and delivering training workshops.
- Promoted professionalism among staff to develop productive relationships.
- Supported new hires through onboarding process for speedy and successful training.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Supported management in recruitment and staff development processes.
- Attended industry networking events to expand professional contacts.
- Managed client accounts to ensure customer satisfaction.
- Leveraged digital platforms for enhanced customer outreach and engagement.
- Developed strategic marketing plans, resulting in brand visibility upliftment.
- Achieved new business development by identifying and securing high-value clients.
- Increased revenue through upselling and consistent contract renewals.
Senior sales executive
AES
KHOBAR
2019.01 - 2023.07
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Developed profitable relationships with high-spending clientele by successfully employing rapport-building techniques.
- Spearheaded multiple high-quality marketing campaigns to increase brand recognition among key audiences.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Managed digital marketing initiatives to reflect customer and industry data.
- Negotiated and closed sales to secure profitable deals and contracts.
Sales Supervisor
Water Project Saudi Arabia Ltd Co
RIYADH, Saudi Arabia
2014.11 - 2018.12
- Communication with customers.
- Review files, records and other documents.
- Operate office.
- Compiled company information and related material, and distributed it to candidates.
- Served as corporate liaison between the Finance, IT and Marketing.
- Organised all new hire, security and temporary paperwork.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
- Helped distribute employee notices and post around the office.
Sales Representative
Wetico water treatment Co
RIYADH, Saudi Arabia
2011.06 - 2014.10
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Assisted senior recruitment staff with career fairs and recruitment events.
- Managed office supplies, vendors, organisation and upkeep.
- Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
Education
GCSE -
Syrian International University of Science and Technology
SyriaSkills
- Customer service-orientated
- Excellent communication skills
- Microsoft Excel certified
- Administrative support specialist
- Advanced clerical knowledge
- Project planning
- Employee training and development
- Excellent planner and coordinator
- Report analysis
- Conference planning
- Database management
- Invoice processing
- Team development strategies
- Employee performance reviews
- Cost-effective budget control
- High performance reward schemes
- Employee coaching and mentorship
- Team supervision
- Resource allocation
- Process improvement
- Key Performance Indicator (KPI) management
- Customer relationship management
- Customer assistance
- Brand awareness building
- Knowledge of sales methodologies
- Event selling
- Business-To-Business sales
- Value proposition development
- Salesforce software proficiency
- Technical proficiency
- Customer relationship management systems
- Performance metrics tracking
- Customer Service
- Salesforce
- New customer prospecting
Certification
- (IPMA)International Professional Managers Association UK
- Member Institute of Logistics and Transport (MILT)
- CMA (Certified Management Accountant) conferred by Institute of Management Accountants (IMA)
- Certified Protection Officer (CPO)
LANGUAGES
English: Fluent
Arabic: Native
INTERESTS
Internet, Reading Books, Watching Movies, Sports
Accomplishments
- Sales: Increased sales by over a two year period.
- Computer Proficiency: Used Microsoft Excel to develop inventory tracking spreadsheets.
- Project Development: Collaborated with team of in the development.
- Reporting: Documented and resolved which led
- Supervision: Supervised team of three staff members.
- Creative Problem Solving: Resolved product issue through consumer testing.
- Effective Communication: Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
- Grew existing account sales by higher growth rate than company-wide sales growth.
Affiliations
- Certificate of Business Administration _ Syria (Syrian International University of Science and Technology)
- Certificate of international professional managers association (IPMA) _ UK
- International Association of Business Communicators
- Chartered Institute of Management Accountants (CIMA)
Timeline
Techno product & service sales executive
Veolia Environmental Services
2023.08 - 2026.05
Senior sales executive
AES
2019.01 - 2023.07
Sales Supervisor
Water Project Saudi Arabia Ltd Co
2014.11 - 2018.12
Sales Representative
Wetico water treatment Co
2011.06 - 2014.10
GCSE -
Syrian International University of Science and Technology