Ahmad Ghumlas
Customer Service Employee
Riyadh,Riyadh
Summary
Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Overview
2
2
years of post-secondary education
19
19
years of professional experience
Work History
Secretary to the Passenger Services Director
Saudi Arabian Airlines
riyadh, Saudi Arabia
02.2014 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed team communications and information for meetings.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Customer Service Agent
Saudi Arabian Airlines
riyadh, Saudi Arabia
06.2009 - Current
- Educated customers on company systems, form completion, and access to services.
- Contacted clients to verify account information and maintain accuracy, resulting in [Number]% increase in client satisfaction.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Entered customer information into customized computer system with [Software] to document and organize client records.
- Educated customers on promotions to enhance sales.
Education
High School Diploma -
Alawael
Riyadh 02.2007 - 01.2009
Skills
Utilized Troubleshoot Active Directory, Office 365 and the range of the Microsoft Office suites
Board of directors support
Timeline
Secretary to the Passenger Services Director
Saudi Arabian Airlines
02.2014 - Current
Customer Service Agent
Saudi Arabian Airlines
06.2009 - Current
High School Diploma -
Alawael
02.2007 - 01.2009