Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahmad Ghumlas

Customer Service Employee
Riyadh,Riyadh

Summary

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Overview

2
2
years of post-secondary education
19
19
years of professional experience

Work History

Secretary to the Passenger Services Director

Saudi Arabian Airlines
riyadh, Saudi Arabia
02.2014 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Developed team communications and information for meetings.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Customer Service Agent

Saudi Arabian Airlines
riyadh, Saudi Arabia
06.2009 - Current
  • Educated customers on company systems, form completion, and access to services.
  • Contacted clients to verify account information and maintain accuracy, resulting in [Number]% increase in client satisfaction.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Entered customer information into customized computer system with [Software] to document and organize client records.
  • Educated customers on promotions to enhance sales.

Education

High School Diploma -

Alawael
Riyadh
02.2007 - 01.2009

Skills

    Utilized Troubleshoot Active Directory, Office 365 and the range of the Microsoft Office suites

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Timeline

Secretary to the Passenger Services Director

Saudi Arabian Airlines
02.2014 - Current

Customer Service Agent

Saudi Arabian Airlines
06.2009 - Current

High School Diploma -

Alawael
02.2007 - 01.2009

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Ahmad GhumlasCustomer Service Employee