Ahmad Mohammed AlQahatni
Jazzan
Summary
Dynamic Customer Service Representative with a proven track record at Uber, excelling in active listening and critical thinking to resolve customer inquiries effectively. Leveraged computer proficiency to document feedback and enhance service quality, ensuring high levels of client satisfaction. Committed to delivering exceptional support across multiple communication channels.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Uber
12.2022 - 12.2024
- Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
- Learned company products and services to provide accurate information to clients.
- Managed customer interactions through phone, email, and chat support channels.
- Documented customer feedback and escalated complex issues to senior staff for resolution.
Education
Bachelor Of Information Technology - Information Technology
Saudi Electronic University
Saudi ArabiaBachelor Of English Language - English Language And Literature
Jazzan University
Jazan City12.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Advanced (C1)
Arabic
Advanced (C1)
Timeline
Customer Service Representative
Uber
12.2022 - 12.2024
Bachelor Of Information Technology - Information Technology
Saudi Electronic University
Bachelor Of English Language - English Language And Literature
Jazzan University
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