Ahmad Mokhtar
Jeddah,SAUDI ARABIA
Summary
Accomplished professional with expertise in client relationship management, strategic account development, and customer retention strategies. Demonstrates a proven track record of enhancing customer satisfaction and loyalty through innovative approaches. Committed to driving business growth by leveraging strong analytical skills and industry knowledge to develop effective solutions tailored to client needs.
Offering strong communication and interpersonal skills with knack for building and maintaining client relationships. Knowledgeable about financial services and customer needs, with proactive approach to problem-solving and client satisfaction.
Overview
20
20
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work history
Senior Relationship Manager
Gulf General Insurance Co.
05.2017 - 12.2025
- Managing strategic key accounts and ensuring high service quality.
- Developing long-term client relationships and driving retention.
- Resolving complex issues and providing tailored insurance solutions.
- Coordinating with underwriting, claims, and operations teams .
Key Account Manager ( Key Accounts )
Gulf General Insurance Co.
06.2015 - 05.2017
- Handled major corporate clients and ensured top-tier service delivery.
- Followed up on renewals, pricing, and client requests.
- Supported business growth through effective account planning
Marketing Executive
TAWUNIYA WRO
06.2012 - 08.2014
- Promoted Tawuniya products to corporate clients.
- Provided product knowledge and handled service inquiries.
- Supported marketing campaigns and sales development
CUSTOMER SERVICE MANAGER
BUGSHAN CO. INSURANCE&REINSURANCE BROKER
10.2011 - 05.2012
- Managed client servicing operations and issue resolution.
- Coordinated between clients and insurance providers.
- Developed process improvements to enhance service quality
DEPUTY BRANCH MANAGER
TAWUNIYA (NCCI) FRANCHIS OFFICE
01.2008 - 10.2011
- Supervised daily branch operations and sales activities.
- Supported branch manager in targets, planning, and performance.
- Oversaw customer service and staff training.
CUSTOMER SERVICE SUPERVISOR
TAWUNIYA (NCCI) FRANCHIS OFFICE
03.2006 - 01.2008
- Led customer service team and ensured service excellence.
- Solved escalated issues and improved customer satisfaction.
- Trained staff on products and service protocols
Education
MBA - Marketing & Business Administration
King Abdulaziz University
JeddahSkills
- Leadership & Team Management
- Key Account Management
- Customer Relationship Management
- Insurance Operations
- Medical & General Insurance Handling
- Problem Solving & Conflict Resolution
- Communication & Negotiation
- Strategic Planning
- Claims Follow-up & Policy Management
- Service Quality Improvement
Certification
- The Chartered Insurance Institute( CII ) Award In General Insurance 2016-09-01
- Human Resources Development Fund Insurance Representative –be an expert In Insurance Types 2016-12-26
- Human Resources Development Fund Self Development series-assertiveness and self-confidence 2016-12-26
- The Chartered Insurance Institute( CII ) CII Level 3 Certificate In Insurance 2018-08-11
Languages
ARABIC Excellent 10 years or more
Native
ENGLISH Good 10 years or more
Intermediate
Training courses
- Motion Tawuniya Product Knowledge 5 days 2010-05-15
- Alliance Development program in salesmanship... 5 days 2007-08-07
- High Tech Computer Course 6 Month ( 240 hours ) 2004-07-03
- Tech Zone Information security Awareness 1 Day 2009-01-31
- Wall Street English Course Level VI 4 Month 2011-03-06
- The Institute of Banking ( IFCE ) IFCE Certificate 2011-09-30
- Spearhead Training Core Competencies 5 days 2014-05-05
- Philanthropy University( Berkeley Haas ) Leadership 7 week 2015-11-30
Timeline
Senior Relationship Manager
Gulf General Insurance Co.
05.2017 - 12.2025
Key Account Manager ( Key Accounts )
Gulf General Insurance Co.
06.2015 - 05.2017
Marketing Executive
TAWUNIYA WRO
06.2012 - 08.2014
CUSTOMER SERVICE MANAGER
BUGSHAN CO. INSURANCE&REINSURANCE BROKER
10.2011 - 05.2012
DEPUTY BRANCH MANAGER
TAWUNIYA (NCCI) FRANCHIS OFFICE
01.2008 - 10.2011
CUSTOMER SERVICE SUPERVISOR
TAWUNIYA (NCCI) FRANCHIS OFFICE
03.2006 - 01.2008
MBA - Marketing & Business Administration
King Abdulaziz University