Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
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Ahmad Ramadan Khidr

Ahmad Ramadan Khidr

Information Technology Business Solutions Manager
Jeddah

Summary

Ar Ahmad Ramadan Information Technology Service Manager Summary Enthusiastic Information Technology Service Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. A committed and proactive professional with specialist skills in managing and developing software across a wide range of projects. Capable of applying new technology to improve business processes whilst demonstrating a logical and analytical approach to dealing with complex system issues. Possesses an exceptional attention to detail, with the ability to prioritize tasks wisely in order to achieve project requirements and client satisfaction. Enjoys leading and collaborating within a successful and productive team, utilizing exceptional communication and interpersonal skills to enable a cohesive working environment. My practical experience is underpinned by my strong academic background having completed my Bachelor Degree in Computer Science followed by recent certification in SAP Business Objects, Change Management and AWS Solution Architect. and more than 15 years of experience in design and develop computer systems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Information Technology Manager position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience
4
4
years of post-secondary education
2
2
Languages
2
2
Certificates

Work History

Senior Solutions Manager

Hafil Transport Company
Jeddah
01.2020 - Current

Project : DocuSign eSignature

Implementing eSignature system to be used internally and with external customers using DocuSign technology.
System reduce paper usage and wet signing timing by shifting current business from legacy to modern agreement.


Responsibilities.

  • Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
  • Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
  • Assisted in organizing and overseeing assignments to drive operational excellence.


Project : Infor Enterprise software (Fleet Mgmt.)

Fleet and asset management system offered by Infor Enterprise and fully customized to Hafil requirements.
System covers Receive, delivery processes. and maintenance integrations.

Government relations management for insurance and accidents. Archiving system, etc...


Responsibilities.

  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.


Project : Traversa (Transportation Mgmt. System)

Traversa, by Tyler Technologies, is a standalone, fully-integrated, web- based solution that provides essential functionality and optimal accessibility for a school district’s operation.
Traversa offers a seamless user experience; route buses, plan event trips, track work orders, schedule fleet maintenance and monitor GPS data, all within the same unified system.


Responsibilities.

  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Develop integration Services aligned with project scope to overcome with functionality needed at optimum costing.
  • Build Database architecture for data migrations.
  • Review and audit provided solution design with proposed SOPs.

Solutions Manager

Hafil Transport Company
Jeddah
01.2014 - 12.2019

Project : Prima premium limousine service

Prima is a premium limousine service provided with huge fleet from luxury brands like BMW, Range rovers, Genesis etc...
the solution is divided into three main functions, airport from-to transportation, web portal, and mobile application.


Responsibilities.

  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
  • Design Solution infrastructure on cloud using AWS Technology.

Software Development Manager

Hafil Transport Company
Jeddah
01.2012 - 12.2013

Project : School Transportation System

global student's transportation system with capacity of 5000 busses and more than 2500 sub-contractors, managing and controlling operation and financial transactions with optimization scenarios.
Project main challenge was to deliver systems online with the running business which required deep understandings of the business know how.


Responsibilities.

  • Manage development processes along with system analysis.
  • Stayed up to date on modern practice advances while applying best-in- class software development with existing technology.
  • Documented technical workflows and knowledge to educate newly hired employees.
  • Design and develop solid SOA layer well architected to maintain integrations with AVL systems and Back-office ERP.
  • Monitored development efforts to maintain high levels of quality control and reduce impact of unforeseen issues.
  • Developed reports using SQL server reporting services.


Project : Smart inventory stock take system

Warehouses stock taking system which applied on over 23 ware houses with max value of 50 million Saudi riyal. The system was design to act as a complete solution starting with barcoding and arranging warehouse area and shelves, arranging items according to its related bin locations, closing steps with over issues tracking. Stock taking process with handhelds or tablet with online transaction application to facilitate monitoring and controlling processes.
Integration processes with the supply chain modules for final closing.

Extracting all types of reports from stock take processes to top management and variance checking reports.
Solution reduced man power up to 50% and stock taking timing up to 70%.


Responsibilities.

  • Developed and implemented workflow templates, prioritizing efficiency and ease-of-use for end-users of system.
  • Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
  • Integration with Supply chain system for master file snapshots and stock taking uploads.
  • implement on Handhelds and mini pc for mobility options.

Software Development Lead

Hafil Transport Company
Jeddah
01.2011 - 01.2012

Project : Hafil Hajj Transportation

Hajj and Umra Transportation Operation System with capacity of 6500 busses, managing and controlling operation and financial transactions with optimization scenarios.
Project main challenge was to deliver systems aligned with the running business in each phase which required deep understandings of the business know how and offering many solutions as possible to never interrupt operations.
Building solutions for remote areas using handhelds and RFID devices. Linking connected and isolated systems with hard coding algorithms and queries to avoid data corruption.


Responsibilities.

  • Hajj Operation and Transportation System Design phases, modeling business scenarios and processes, studying and filtering best solutions for tracking and inventory functionality upon fleet capacity more than 8000 busses.
  • Designing, creating and implementing ERD and all associated procedures with the primary focus of enabling increased flexibility and seamless integration.
  • Developing and implementing desktop modules in addition to designing Crystal reports and reporting services including an application to track and monitor bus services.
  • Additionally responsible as a Business Objects (BO) Administrator with responsibility for building universes for Oracle applications and all legacy systems utilizing .NET and SQL.

Developer and System Analyst

Hafil Transport Company
Jeddah
03.2007 - 01.2011

Project : Hafil Maritime Ticketing System

building E-Ticket engine to help in creating and selling tickets for peoples who are traveling using ships from a public point of sales (internet portals), or across agents with predefined quotas.
The system was responsible for managing and controlling the operation and financial phases with different interfaces.


Responsibilities.

  • Playing a lead role within a project to build an E-ticketing application over a two phase period with involvement in all aspects of system analysis, database design and programming.
  • Developing web modules to process reservations and the sales of online tickets in addition to developing desktop modules to act as system controllers by which all data is maintained
  • Designing database models including tables, stored procedures and views in line with client requirements.

Education

Bachelor of Science - Computer Science

Cairo Higher Institute For Engineering
Egypt
09.2001 - 06.2005

Skills

Policies and procedures

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Certification

Certified Scrum Master®

Software

Software Engineering

Full Stack Development

Blockchain Development

Smart Contract Auditing

Databases

REST APIs

RPCs

Software Engineering

Software Engineering

Software Engineering

Software Engineering

Software Engineering

Software Engineering

C#

Rust

Javascript

Solidity

Python

Timeline

Certified Scrum Master®

01-2024

Certified Scrum Product Owner®

01-2024

Senior Solutions Manager

Hafil Transport Company
01.2020 - Current

Solutions Manager

Hafil Transport Company
01.2014 - 12.2019

Software Development Manager

Hafil Transport Company
01.2012 - 12.2013

Software Development Lead

Hafil Transport Company
01.2011 - 01.2012

Developer and System Analyst

Hafil Transport Company
03.2007 - 01.2011

Bachelor of Science - Computer Science

Cairo Higher Institute For Engineering
09.2001 - 06.2005
Ahmad Ramadan KhidrInformation Technology Business Solutions Manager