AHMAD KAMAL ALYAMANI
Riyadh
Overview
1
1
Certificate
4
4
years of professional experience
Timeline
Application Support Analyst
Technology Control Company
2023.01 - Current
Project Engineer
Riyadh Airport Company
2020.01 - 2022.12
Bachelor in Computer Engineering - Information Technology
Taif University
- Certified ITIL V4 Foundation
- Google Data Analytics Training - (Coursera)
- Manage engine certified product associate
Work History
Application Support Analyst
Technology Control Company
2023.01 - Current
- Used Manage Engine to track, maintain and update trouble tickets.
- Provided 24/7 support for(Nafath Application-Semati-Manafith) clients.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Involved in all testing procedures and wrote test cases and scenarios for development team.
- Provided solutions to various technical problems of varying scope and complexity.
Project Engineer
Riyadh Airport Company
2020.01 - 2022.12
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
- Provided L1 support for FIDS (Flight information display system)
- Provided immediate emergency response and incident management.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Prepare and share Health check report for all application and infra devices from all operation teams
Summary
Hardworking and passionate job seeker, During the past years, i have acquired a solid experience in ITSM and IT operation. I worked as a service desk Engineer and Application Support Analyst ,my professional experience has equipped me with strong problem-solving skills, technical expertise, and the ability to provide excellent customer support. I am well-versed in supporting end-users, diagnosing and resolving technical issues, and ensuring the smooth operation of software applications.
Skills
- Defect Identification
- Document Configuration
- Data Analysis
- POSTMAN
- Technical Analysis
- Technical Support
- SQL
- Effective Communication and Presentation skills
Education
Bachelor in Computer Engineering - Information Technology
Taif University
Taif 2020
Certification
- Certified ITIL V4 Foundation
- Google Data Analytics Training - (Coursera)
- Manage engine certified product associate
Languages
Arabic
Native language
English
Advanced
C1
Similar Profiles
Atheer AlmoamaryAtheer Almoamary
Business Development Cooperative Trainee at Technology Control Company (TCC)Business Development Cooperative Trainee at Technology Control Company (TCC)
Jason SteindlJason Steindl
Service Technician at Control Systems TechnologyService Technician at Control Systems Technology
Junning WangJunning Wang
AutoCAD Technician at Harbin Zeada Measurement ＆ Control Technology Co.AutoCAD Technician at Harbin Zeada Measurement ＆ Control Technology Co.