Ahmed
Qatif,Saudi Arabia
Summary
Results-driven professional with extensive expertise in supervisory roles, leadership proficiency, and team management. Demonstrates a strong ability to analyze sales data, implement public relations strategies, and manage client accounts effectively. Adept at delivering exceptional customer service while fostering collaborative team environments to achieve organizational goals. Committed to leveraging core competencies to drive business success and enhance operational efficiency.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work history
GOSI – B2G Interlocutor Assistant Manager
Total Care Saudi Third Party Administrators
Khobar, Eastern Province
2019.01 - Current
- Coordinated with management on operational issues providing solutions for better efficiency.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Delegated tasks to team members efficiently improving overall productivity.
- communicating with GOSI higher management
Call centre agent
Total Care Saudi Third Party Administrators
Khobar
2018.07 - 2019.01
- Built long-term client relationships through exceptional customer service skills.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Improved team productivity through effective collaboration and teamwork.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
CUSTOMER SERVICE AND SALES
ABDULLAH ALI AL-DHAMIN & SONS C0.
Qatif, Saudi Arabia
2015.01 - 2018.01
- Greeting customers and showing them electrical items as per their needs
- Significantly increased overall appliance sales revenue.
- Quickly established a reputation for being an honest sales professional
- Assisted the warehouse personnel by being involved in the quarterly inventory.
Education
SECONDARY EDUCATION - Scientific section
Alkhut school
Qatif, Saudi ArabiaDIPLOMA - ENGLISH FOR ACADEMIC PURPOSE
Canadian language Learning College
Halifax, NS 2010.01 - 2012.01
Skills
- Supervisory expertise
- Leadership proficiency
- Sales analytics
- Public relations strategies
- Customer Service
- Leadership skills
- Team Leadership
- Client account management
Languages
Arabic
English
Timeline
GOSI – B2G Interlocutor Assistant Manager
Total Care Saudi Third Party Administrators
2019.01 - Current
Call centre agent
Total Care Saudi Third Party Administrators
2018.07 - 2019.01
CUSTOMER SERVICE AND SALES
ABDULLAH ALI AL-DHAMIN & SONS C0.
2015.01 - 2018.01
DIPLOMA - ENGLISH FOR ACADEMIC PURPOSE
Canadian language Learning College
2010.01 - 2012.01
SECONDARY EDUCATION - Scientific section
Alkhut school