Ahmed Abdelhafiz

Work History

Bank Alinma

Riaydh, Saudi Arabia, 01

05.2014 - Current

Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Negotiated business transfer worth of $500mil in gross annual income.
Increased regional market share %25 within 12 months.
Supervised sales team of 15 people, stepping in to support employees and deliver smooth sales processes for clients.
Targeted new markets and increased sales 20% through proactive sales and negotiation techniques.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Supervised sales team of 25 people, stepping in to support employees and deliver smooth sales processes for clients.
Exceeded regional annual sales target by 25%.

Alinma bank

Riyadh, 01

05.2012 - 03.2014

Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Performed annual evaluations and reviews for large staff of employees.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Developed training, task and process guidelines and communicated clear and concise directions to employees.

NBD EMIRATS BANK

Riyadh, Saudia arabia

02.2009 - 04.2012

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Developed and delivered engaging sales presentations to convey product benefits.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Resolved concerns with products or services to help with retention and drive sales.
Introduced higher standards for customer service and increased efficiency by streamlining operations.