Ahmed AbdelHamid

• Manage and monitor the delivery of services in accordance with PAT Essential Requirements, PAT Quality Standards, In addition, affiliate policies and procedures.
• Following up the update of sites on Eportal and discuss the acceptance / rejection of sites with the customer based on the standard processes.
• To Handle trouble tickets and following with MS teams till solve and close TTs on RTTs.
• Assisting in planning and scheduling of work activities.
• To monitor project progress and highlight any obstacles which hamper or degrade the project meetings schedule.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Delegated tasks to make best use of individuals' skills.
• Supported new hires through onboarding process for speedy and successful training.

• Conduct KPI analysis for showing service level as per the terms and conditions.
• Carried out root-cause analysis and recommended solutions for repeated faults/outages.
• Manage HO5 schedule -acceptance of new sites/Generators and DCL- with MRN teams.
• Manage PMR and Fuelling Schedule and report the progress to Customer.
• Supervised and recorded delivery and handover of spare-parts to the customer’s authorized person, in coordination with logistics and field teams.
• Manage operation sites handover in the end of project.
• Prepare weekly and monthly reports of the project activities to submit to the Manager/customer for review and feedback.

• Coordinated with the customer’s project management team for implementation.
• Coordinated and supervised PAT process with Customers and provided PAT result.
• Conducted MDTs (MW transmission, 2G/W900 Modernization, L700/L1800/L2300 expansion)..
• Allocated work and provided guidance to technical staff for implementing the on-going project activities as per schedule.
• Coordinated and communicated with the company’s planning for implementation of the project and scheduling PAT as per the timeline.
• Prepared weekly and monthly reports of the project activities to submit to the Manager for review and feedback.

• Coordinated with the customer’s project management team for clearing TTs, fueling scheduling, and blocking issues.
• Assigned jobs and allocated the teams as per received TTs and PMR activities.
• Managing team performance and progress and Taking action to correct and staff shortcomings.
• Supervised and recorded delivery and handover of spare-parts to the customer’s authorized person, in coordination with logistics and field teams.
• Conducted training of other engineers to carry out commissioning and leading teams to distribute them based on work tasks..
• Prepare weekly and monthly reports of the project activities to submit to the Manager/customer for review and feedback.

• Handling all alarms and activities of transmission, GSM & UMTS networks, BSC, MGW, RF and environmental alarms.
• Commissioned and conducted PAT for new sites and expanded technologies.
• Leading the teams and allocated tasks to them between TTs, PMR, and MDTs.
• Receive Trouble Tickets (Telecom & EM) from NOC and executed clearance by scheduling it as per SLA and high-priority sites.
• Provided TTs clearance update to customer.

· Installing and implementing Microsoft systems.

· Administer the installations of windows services and components

· Active directory, DHCP server, and DNS server

· Provide First level of Support to users on H/W, S/W and LAN

· Update all users’ applications with the latest service packs & patches.