Ahmed Abdul Latif
Operation, Logistic, Warehousing
Riyadh,Saudi Arabia
Summary
A professional expertise in the sector of Express, Freight, shipping,FMCG E commerce and customer service. Excellent leadership with a senior-level collaboration Proficient in contractual negotiation, regulatory compliance, Strong leadership of warehouse, fleet and operation, with high skilled in administration and quality control and specialist.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work history
DEPUTY MANAGING DIRECTOR. FMCG
Noon Mkani
Jeddah
2025.10 - Current
- Participating in setting company's long-term vision and developing strategies to achieve growth and increase profits.
- Overseeing company's daily operations and ensuring efficient workflow.
- Overseeing budget, managing expenses, and making informed financial decisions.
- Building strong relationships with key clients.
- Evaluate employee key performance indicators (KPIs).
- Assisting in building internal departments, establishing policies & procedures.
- Determining type of reports required from departments.
- Supervise opening new location.
OPERATION & LOGISITC MANAGER, FMCG.
SOL Trading Company
Riyadh
2022.09 - 2025.09
- Develop Internal Policy and process for logistic and operation.
- Manage operation and logistic daily task.
- Maintaining inventory flow and stock level.
- Supervise daily order B2B, Catering companies & Dark store.
- Managing work standards of fresh materials such as vegetables & fruits.
- Prepares and analyses inventory, Orders and fleet reports.
- Recommend changes in procedures to improve operation efficiency.
- Follow standard of Municipality, FDA & transportation.
- Ensure implementation of EHS and quality standards.
- Develop and maintain relationships with suppliers and customers.
- Implement work scop of new projects.
- Ensure all vehicle and equipment are will maintained and fit.
- Working with IT to develop company application and operation system.
- Corporate with Jahez Co to improve environment and carbon emissions.
- Prepare monthly report for management.
- Supervising construction of warehouses during stages of installing refrigerators and shelves and ensuring their compliance with specifications.
- Discuss and approve contracts with service suppliers.
QUALITY ASSURANCE SPECALIST.
SMSA EXPRESS
Riyadh
2016.09 - 2022.06
- Investigated corrective actions following non-conformances tickets.
- Initiated process improvements which resulted in increased productivity.
- Led training sessions for better understanding of quality assurance.
- Handling SRG (SMSA Reference Guide).
- Developing CORE system and best practice.
- Developing & implementing service quality Assurance in customer service.
- Prepare core report for managers to monitoring core performance.
- Update SRG system with new information.
- Established communication process between countries.
- Working with IT to develop other system (SAM, SECOM, SPANEL, CESCO, SDM).
- Interact with directors while producing service levels updates and actions.
- Training and coaching customer service supervisors and team leader.
RETAIL SUPERVISOR.
FEDEX
Riyadh
2013.06 - 2016.08
- Trained new employees, promoting rapid productivity increase.
- Oversaw cash handling procedures, ensuring accuracy and security.
- Monitored stock levels to avoid overstocking or under stocking issues.
- Supervises Retail’s pickup and delivery within assigned area.
- Monitors daily Retail performance reports and acts.
- Performs overall audit function for retail centers.
- Inspect facilities and ensure good company image & working environment.
- Prepare monthly report, KPI coaching and training.
- Recommend management for business opportunity in assigned area.
- Achieve company’s revenue target and handling daily tickets.
- Acting as regional manager for eastern region.
EXECUTIVE SECRETARY & DOCUMENT CONTROL
FEDEX
Riyadh
2011.03 - 2013.07
- Improved office efficiency by streamlining administrative processes.
- Enhanced productivity by organising and prioritising tasks efficiently.
- Created comprehensive reports for senior management decision-making.
- Handled confidential documents with utmost discretion and security.
- Report to CEO, Board members, Deputy Manager, Managing Directors.
- Prepare meeting agendas, conference call, official travel, hotel reservation.
- Supervise events and remote Meetings with other organization.
- Assist with PowerPoint presentations and another program.
- Managed fees, supplies and personal assignment.
- Review daily paperwork and contracts to seek requires signature.
LEGAL ADMINISTRATOR
FEDEX
Riyadh
2009.03 - 2011.02
- Organized and maintained law libraries to provide easy access to resources.
- Facilitated efficient communication with clients by managing correspondence effectively.
- Handling administration work, appointment, tickets, meeting and call.
- Editing, types contracts and letters (English, Arabic), prepare files for curt.
- Negotiate contract with Banks, Companies, Hospitals, and projects.
- Deal with government regulation and notes.
- Design forms used at company and terms and condition for contracts.
CALL CENTER SUPERVISOR
FEDEX
Riyadh
2000.12 - 2009.02
- Responding customer inquiries, complaints and calls.
- Solve problems, refund, damaged and missing shipment.
- Communicate with all location domestic and international.
- Set staff working schedule, shift and vacation.
- Prepare reports (Daily, Weekly, Monthly, Yearly).
- Acting behalf if customer service manager.
- Attending meeting behalf of customer service department.
Education
Bachelor of Business Administration - Business Administration
Sudan University of Science and Technology
Riyadh 2007.03 - 2011.09
High School Diploma - Business English
British Council
Riyadh 2003.03 - 2004.08
Skills
- Expertise in ERP systems
- Business development & Administration
- Policy & Process formulation
- Project leadership
- KPI & Performance evaluation
- Supply chain management
- E-Commerce strategies
- Budget planning and forecasting
- Customer Service
- Inventory control
- Data analysis
- Operations management
- Digital marketing strategies
Languages
Arabic
Fluent
English
Fluent
Timeline
DEPUTY MANAGING DIRECTOR. FMCG
Noon Mkani
2025.10 - Current
OPERATION & LOGISITC MANAGER, FMCG.
SOL Trading Company
2022.09 - 2025.09
QUALITY ASSURANCE SPECALIST.
SMSA EXPRESS
2016.09 - 2022.06
RETAIL SUPERVISOR.
FEDEX
2013.06 - 2016.08
EXECUTIVE SECRETARY & DOCUMENT CONTROL
FEDEX
2011.03 - 2013.07
LEGAL ADMINISTRATOR
FEDEX
2009.03 - 2011.02
Bachelor of Business Administration - Business Administration
Sudan University of Science and Technology
2007.03 - 2011.09
High School Diploma - Business English
British Council
2003.03 - 2004.08
CALL CENTER SUPERVISOR
FEDEX
2000.12 - 2009.02