ahmed abdullh
DAMAM,Saudi Arabia
Summary
Energetic hospitality professional versed in communicating with guests to support seamless hotel operations. Works with team members to facilitate special requests and daily task management. Excellent issue resolution and rapport-building skills. Personable Receptionist accustomed to managing high-volume phone calls, emails and reservation requests. Promptly responds to incoming messages and confirms reservations to reduce vacancies. Superior prioritisation and guest service skills. High-energy Hotel Receptionist equipped to meet guest needs with exceptional reservations management. Answers guest questions to explain room rates, policies and requirements. Offers unparalleled patron support to drive satisfaction and loyalty.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Hotel Receptionist
Hotel receptionist
Dammam, Eastern Province
07.2016 - Current
- Achieved 5-star reviews by delivering outstanding customer service.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Registered guest information on hotel database to maintain accuracy.
- Submitted incident and activity reports to manager to inform future decision-making on policies.
- Collaborated with housekeeping and maintenance to address needs of guests.
- Verified ID and payment preference of guests.
Hotel receptionist
Boudl Hotels and Resorts Company
Riyadh, Saudi Ariba
11.2014 - 12.2015
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Achieved 5-star reviews by delivering outstanding customer service.
- Assisted staff with administrative duties during peak schedules.
- Greeted guests and facilitated check-in and check-out procedures.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Answered and transferred calls to designated recipients.
- Maintained tidy work area to support cleanliness and quality standards.
- Provided guests with keys and directions to room.
secretary
Al Matal Contracting Office
riyadh, Saudi Arabia
12.2011 - 04.2014
- Drafted and distributed professional business letters and email correspondence.
- Updated files and records with precise system navigation.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Screened and directed incoming phone calls and distributed correspondence effectively.
Telephone communications clerk
Excellent Solutions Company for Trade
Riyadh, Saudi Ariba
02.2014 - 03.2014
- Delivered outstanding customer care with proactive sales and listening skills.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Reduced customer wait times through optimised checkout processes.
General reception clerk
Zahrat Al Amal Medical Clinics Complex
Riyadh, Saudi Arabia
04.2013 - 01.2014
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Collected and processed guest data in line with data protection regulations.
- Verified ID and payment preference of guests.
Education
High School Diploma - scientific
01.2009 - 01.2012
Skills
- Exemplary customer service
- Service management
- Microsoft adept
- Keen problem solver
- Reservations systems
- Night audit
- Payment processing
- Guest services
- Cash Handling
Languages
English
Elementary
Arabic
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Hotel Receptionist - Hotel receptionist
07.2016 - Current
Hotel receptionist - Boudl Hotels and Resorts Company
11.2014 - 12.2015
Telephone communications clerk - Excellent Solutions Company for Trade
02.2014 - 03.2014
General reception clerk - Zahrat Al Amal Medical Clinics Complex
04.2013 - 01.2014
secretary - Al Matal Contracting Office
12.2011 - 04.2014
okaz - High School Diploma, scientific
01.2009 - 01.2012
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