Dynamic Senior Refund Auditor with extensive experience at Zakat, Tax and Customs Authority, excelling in financial auditing and tax compliance. Proven ability to enhance operational efficiency and customer satisfaction through strong interpersonal skills and meticulous reporting. Adept at collaborating with cross-functional teams to achieve strategic objectives and drive results.
Overview
10
10
years of professional experience
Work History
Senior Refund Auditor
Zakat, Tax and Customs Authority
Riyadh
05.2023 - Current
Review and validate refund claims to ensure they meet company policies and procedures.
Communicate with customers regarding refund status, reasons for approval or denial, and resolve any related issues.
Maintain accurate records of all refund transactions and prepare reports for management review.
Conducted comprehensive audits of financial records and tax compliance.
Evaluated internal controls to ensure regulatory adherence and operational efficiency.
Prepared detailed reports on audit findings for management review.
Attended industry conferences and seminars related to real estate valuation techniques.
Completed day-to-day duties accurately and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Worked with cross-functional teams to achieve goals.
Billing and Collection Specialist
National Housing Company
06.2019 - Current
Matching the requested preforms with the final invoices with basic information i.e. contact information, billing address, agreed fees, VAT.
Allocate the received payments to the correct invoices based on the bank statement.
Submitting & chasing the issued invoices on daily basis.
Following up the collection and solving the any issues affecting the collection.
Generating & reviewing the aged debt report.
Maintaining current records of collected payments, and updating the credit controller system (I4G System).
Check the validity of debit accounts.
Ensure all clients remain informed on their outstanding debts and deadlines (30-60 days after invoice issuance date or based on the agreement).
Prepare reports, assist in account collection, and file records, sharing the recent updates with the International Credit Controller.
Write thorough reports on billing activity with clear and reliable data.
Responds to general customer calls when needed.
Using different systems for different uses: A- I4G System: used to update the recent action per client / invoice. B- Elite Web View System: is a web base system, used to review the historical data for the billing and collection. C- Elite Enterprise System: is an ERP system used in finance, this system the main source of all data and used to generate more specific financial report related to the billed fees etc.
Accountant
Mohammed AlDhabaan & Partners in association with Eversheds Sutherland
03.2018 - 05.2019
Business Administration
National House Healthcare
05.2017 - 03.2018
Member, Business professionals team
UM-Flint
01.2015 - 01.2017
Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
B.A. - Business Administration, Accounting
University of Michigan
Flint
01-2017
Certificate - English Language Program
Eastern Washington University
01.2012
Skills
Fluency in English (writing and speaking)
Ability to work with diverse people
Excellent team player and leadership quality
Accounting planning
Auditing
Budgeting
Social and interpersonal skills
Strong computer skills
MS Office
Competitive knowledge on VAT framework
Financial reporting
Financial auditing
Tax compliance
Customer relationship management
Taxation
Quality assurance
Internal auditing
Audit programs and processes
Annual reports
Audit reporting
Payment processing
Time management
Problem solving
Roles And Responsibilities
Matching the requested preforms with the final invoices with basic information i.e. contact information, billing address, agreed fees, VAT
Allocate the received payments to the correct invoices based on the bank statement
Submitting & chasing the issued invoices on daily basis
Following up the collection and solving any issues affecting the collection
Generating & reviewing the aged debt report
Maintaining current records of collected payments, and updating the credit controller system (I4G System)
Check the validity of debit accounts
Ensure all clients remain informed on their outstanding debts and deadlines (30-60 days after invoice issuance date or based on the agreement)
Prepare reports, assist in account collection, and file records, sharing the recent updates with the International Credit Controller
Write thorough reports on billing activity with clear and reliable data
Responds to general customer calls when needed
Using different systems for different uses: A- I4G System: used to update the recent action per client/invoice. B- Elite Web View System: is a web base system, used to review the historical data for the billing and collection. C- Elite Enterprise System: is an ERP system used in finance, this system the main source of all data and used to generate more specific financial report related to the billed fees etc.
Languages
Arabic
First Language
English
Advanced
C1
Timeline
Senior Refund Auditor
Zakat, Tax and Customs Authority
05.2023 - Current
Billing and Collection Specialist
National Housing Company
06.2019 - Current
Accountant
Mohammed AlDhabaan & Partners in association with Eversheds Sutherland
AI Product Manager (Title: Advanced Analytics Professional) at Zakat, Tax, and Customs AuthorityAI Product Manager (Title: Advanced Analytics Professional) at Zakat, Tax, and Customs Authority