Ahmed Abu Alata

• I worked as a Travel consultant at Lamar Travel, handling corporate, leisure and MICE. I worked on several online suppliers also deals with DMCS.

 Worked as a travel consultant "ticketing reservation “at Almosafer
(Ministry of health Department).
 Worked at Almosafer Holidays.
 Performed quality checks on all documents prior to issuing tickets or
vouchers.
 Provided excellent customer service in a fast-paced environment.
 Collaborated with other departments within the organization to
coordinate activities related to travel planning.
 Utilized computer systems such as Amadeus, Salesforce and Almosafer
portal to book flights, hotels and car rentals.
 Handled complaints promptly while maintaining high levels of customer
satisfaction.
 Researched and provided accurate information on destinations,
transportation options, visas and passports requirements for clients.
 Organized group trips including coordination of ground transportation,
hotel reservations.
 Maintained up-to-date knowledge of airline rules, regulations and
policies related to ticketing procedures.
 Advised customers on the best value packages according to their budget
constraints.
 Entered travel sales data into agency database to maintain financial and
sales records.
 Answered travel questions from customers about destinations, pricing
and flight schedules.
 Conducted calls with individuals and groups booking trips.
EDUCATION