Summary
Overview
Work history
Education
Skills
Work availability
Timeline
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AHMED AHMED

AHMED AHMED

Jeddah,Mecca Region

Summary

Personable Administrator/Receptionist with exceptional planning and prioritisation abilities for responsive, accurate administration assistance. Supports positive, productive environments through good communication and collaboration. Adapts to meet changing demands of fast-paced office environments. Experienced administration professional skilled in diary coordination, office organisation and customer communications for well-rounded support. Plans meticulously and methodically for timely task delivery. Communicates and delegates confidently to maintain productive team environments. Astute Administrator Receptionist with 18 years of experience. Delivers strong planning and budget management. Skilled in LDM administration and reporting. Enthusiastic individual with excellent communication and organisation skills seeks experience in reception management role. Aids busy, productive office environments by working with focus, drive and attention to detail for punctual, professional support.

Overview

18
18
years of professional experience

Work history

Western Region customer service supervisor

Alborg Medical Laboratories
JEDDAH, KSA
01.2017 - Current
  • Maintained office supplies through inventory audits.
  • Represented front-of-house services, maintaining a polished, professional appearance to uphold the company image.
  • Collected and filed customer feedback, reporting to the Customer service manager to implement process improvements.
  • Prepared materials for meetings and distribute minutes to designated recipients.
  • Addressed questions and escalated issues and complaints to management.
  • Updated data and records with high accuracy and excellent system navigation.
  • Organized seminars, booked conference rooms, and sent invitations to designated guests.

Reception Supervisor

ALBORG LABORATORIES
Jeddah, Mecca Region
04.2006 - Current
  • Supervised 60 reception staff, providing support and management through communication and instructions to maintain productivity.
  • Monitored company inbox, resolving 70+ email inquiries per day to maintain customer satisfaction.
  • Recruited and onboarded 60 reception staff, implementing best practice training techniques for maximum team productivity.
  • Delegated tasks such as productivity and upgrading test programs to reception staff according to strengths to ensure quality and highest revenue..

Reception Supervisor

ALBORG LABORATORIES
JEDDAH, KSA
04.2005 - Current
  • Customer feedback was collected and submitted , reporting to the reception manager to implement process improvements

Education

Diploma of Higher Education - Computer science

Al-nilain University
Sudan / Khartoum
/2001 - 05.2004

Skills

  • Inbox management
  • Receptionist recruitment
  • Disciplinary actions
  • Reception staff onboarding and training
  • Staff rota management
  • Multi-line telephone management
  • Performance management
  • Waiting room management
  • Customer feedback management
  • Fast typing speed
  • Process improvement techniques
  • Data protection compliance
  • Invoicing
  • MS Office
  • Telephone etiquette
  • Customer liaison
  • SystmOne

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Western Region customer service supervisor

Alborg Medical Laboratories
01.2017 - Current

Reception Supervisor

ALBORG LABORATORIES
04.2006 - Current

Reception Supervisor

ALBORG LABORATORIES
04.2005 - Current

Diploma of Higher Education - Computer science

Al-nilain University
/2001 - 05.2004
AHMED AHMED