AHMED AJEEBI
Riyadh
Summary
Accomplished professional with expertise in performance metrics evaluation, inspiring motivation, and customer relationship management systems. Proficient in the Microsoft Office suite and skilled in product knowledge and integration. Demonstrates strong leadership in diverse environments, with a proven track record of team leadership and motivating teams to achieve high performance. Career goal includes leveraging leadership skills to drive organizational success and foster a collaborative work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Asst .Manager Customer Care
Bidaya Finance
Riyadh, Saudi Arabia
03.2024 - Current
- Handling Complaints and Requests received through Internal and External Channels
- Following up on technical requests related to the department.
- Improving the department and automating letters to enhance efficiency.
Asst. Manager - Service Request, Customer Care
Al Rajhi Takaful Company
Riyadh
02.2022 - 02.2024
- Company Overview: Handling Any project related to Customer Care department
- Handling Any project related to Customer Care department
- Auditing requests
- Develop request system
- Handling Any project related to Customer Care department
Senior Specialist - Complaints Handling - CCHI & SAMA
Al Rajhi Takaful Company
Riyadh
03.2021 - 01.2022
- Company Overview: An Insurance Company
- Develop Customer Care system
- Connect with SAMA about complaints and resolved the complaints
- Connect with CCHI about complaints and resolved the complaints
- Handling SAMA and CCHI Reports
- An Insurance Company
Senior Customer Complaints
Allianze Saudi Franci
Riyadh
01.2020 - 02.2021
- Company Overview: An insurance company
- Develop Customer care system
- Modifying The Customer Complaints Department process
- Handling SAMA and CCHI Reports
- An insurance company
Customer Compliant Executive
Allianze Saudi Franci
Riyadh
12.2017 - 03.2020
- Company Overview: An insurance company
- Solving customer's problems
- Handling SAMA and CCHI complaints
- Handling social media complaints
- An insurance company
Marketing Representative
Tawuniya Company
Riyadh
08.2016 - 10.2017
- Handling the customers who speak English/Arabic related in the motor and medical insurance
- Electronic services for customers
- Answering customer's inquiries
Education
Special Education - Mental Retardation
Jouf University
Skills
- Performance metrics evaluation
- Inspiring motivation
- Customer relationship management systems
- Microsoft office suite proficiency
- Product knowledge and integration
- Leadership in diverse environments
- Team Leadership
- Leadership skills
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Languages
Arabic
Native
English
Intermediate
Certification
- Insurance Foundation Certificate
(IFCE),from the institute of finance. 2016 - Complaint Handling & Management. 2017
Timeline
Asst .Manager Customer Care
Bidaya Finance
03.2024 - Current
Asst. Manager - Service Request, Customer Care
Al Rajhi Takaful Company
02.2022 - 02.2024
Senior Specialist - Complaints Handling - CCHI & SAMA
Al Rajhi Takaful Company
03.2021 - 01.2022
Senior Customer Complaints
Allianze Saudi Franci
01.2020 - 02.2021
Customer Compliant Executive
Allianze Saudi Franci
12.2017 - 03.2020
Marketing Representative
Tawuniya Company
08.2016 - 10.2017
Special Education - Mental Retardation
Jouf University
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