AHMED AL-SHEHRI

• Device and Software Management: Install, configure, and maintain desktops, laptops
• Technical Support: Provide technical support and troubleshooting for hardware, software, and network-related issues.
• Security and Compliance: Enforce security policies, manage user permissions, and implement software updates to protect company data.
• Asset Management: Track and manage IT assets, ensuring accurate inventory records for hardware and software.
• Documentation and Reporting: Create and update technical documentation, user guides, and incident reports.

Device Setup and Distribution:

• Coordinate the deployment and distribution of new devices to end users, ensuring seamless integration into the work environment.
• Configure software and customize settings based on user requirements.

Network and Connectivity Troubleshooting:

• Diagnose and resolve network connectivity issues encountered by end users.
• Ensure that users can access network resources and servers without interruption.

• Enhanced system functionality by performing regular software updates.
• Installed PAN and WLAN networks at remote locations.
• Managed office IT inventory for efficient resource allocation.
• Used ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.
• Troubleshot technical glitches with advanced diagnostic tools.
• Troubleshot operating systems, hardware and software problems to identify root causes.
• Installed networking equipment for improved connectivity in various offices.
• Maintained scanners, printers and other computer peripheral equipment.
• Installed anti-virus programmes, enhanced computer safety measures.
• Troubleshot system failures or bugs and provided solutions to restore functionality.
• Performed CCTV installations and maintenance, keeping up with high-volume targets.
• Monitored CCTV systems as part of building security surveillance.

• Handled IT support requests, solving problems quickly and implementing necessary solutions.
• Provided IT support to Access to Information requests.
• Arranged computers, routers and printer to achieve proper workstation.
• Scheduled upgrades and regular maintenance to maintain smooth workflow.
• Troubleshot various incidents related to hardware, networks and software faults.
• Analysed complex technical information for non-technical audiences effectively.
• Managed secure network access for remote workers successfully.
• Installed operating systems and applications, maintaining a high level of reliability.