Ahmed Alaaeldin
Operations Management | Hotel | Catering | Restaurant | Café | Lounge | Events
Jeddah, Riyadh
Summary
Passionate hospitality professional with a mission to exceed expectations and deliver outstanding results. Experienced in leading operations, driving customer service performance, and improving operational efficiency, Bringing innovation to the table, and driving success through creative solutions.
Helping brands reach their goals through creative solutions, I specialize in menu engineering, quality control, and creating brand audit systems to ensure the sustainability of business standards to Increase revenue and sustainability at the same time, let's make your business reach its highest potential.
Overview
10
10
years of professional experience
2
2
Languages
7
7
years of post-secondary education
Work History
Director of Operations
Nahez Company
Taif, SA
03.2021 - Current
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Establish standards for personnel performance and customer service
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Order and purchase equipment and supplies
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items
- Create specialty dishes and develop recipes to be used in dining facilities
- Identifying profits and losses and operating within the allotted budget
- Conducting quarterly Brand Audits to ensure the following of the brand standard
- Understanding the key revenue drivers and identifying areas for improvement
- Creating a contingency strategic plan during a crisis.
Restaurant General Manager
Bateel International L.L.C
Jeddah, SA
11.2018 - 03.2021
- Managing the Café team and retail Boutique in an efficient operation
- Providing the highest standard of food and beverage quality and retail S.O.P
- Manage the catering deals with high-end Clients like (Royal Protocol, Private Affairs, Aramco, Petro Rabegh, etc.)
- Participation in the events of the Diriyah Formula
- Improving presentation and customer service standards aiming to delight and exceed guests' expectations
- Being responsible for meeting the outlets revenue and profitability goals
- Driving sales proactively to generate revenue growth
- Ensuring consistent warm, thoughtful and sincere guests' experience through a personalized approach and attention to details
- Responding efficiently to customers' queries and concerns
- Maintaining sensitivity, politeness and professionalism at all times
- Observing the managers control in minimizing wastage and product Damage
- Conducting monthly Brand Audits to ensure maintaining the brand standard.
Restaurant General Manager
Arabian Entertainment Co. Ltd, SEDCO Holding | Applebee's, Ocean Basket
Jeddah, SA
11.2015 - 11.2018
- Training newly hired staff according to the brand standard for FOH & BOH through the training manual & Recipes including all operation procedures
- Responsibility for handling restaurant petty cash & food cost and P&L
- Managing the Inventory, setting up the Par-level and re- ordering quantity for each item
- Daily checking food quality and keeping on high-quality food and beverage
- Standardizing products processing methods to match and comply with the concept-level standards
- Responsibility for leading daily operation and handling complaints & guest satisfaction
- Responsible to be as a guest relation for reflecting that on restaurant revenue
- Maintaining issues and reporting to the maintenance department
- Following up with any challenges or contests coming from the brand office
- Maintaining the restaurant through cleanses and facilities and Assessment standards for each quarter, yearly international audit & assessment
- Conducting weekly managers meetings, monthly expert severs meetings, and general meetings to deliver the instructions and strategic business plan
- Participate in American Embassy Events through catering services
- Achievement: maintaining excellent food quality and a high score of international brand assessment
Sales & Marketing Director
ALIDRISSI Group | PAUL depuis 1889
Jeddah, SA
04.2013 - 11.2015
- Creating a new database for potential guests
- Launching Luxury catering services
- Starting new marketing campaign (magazines – social media - emails)
- Participation in an international book fair at Jeddah
- Increasing the company revenue by delivery service & catering Services
- Providing luxury catering services to (Al Haramain Train
- Project - one of the prince's Palaces – SABB Bank, etc.)
- Following up guests' satisfactions through call back for guest feedback
- Finding new sources to increase the dining guest and the catering clients
- Creating offers to attract potential guests
- Achievement Increased the sales by 15% within 3 months
Education
Bachelor of Tourism And Hotels Management - Business Administration
09.2003 - 05.2007
- Completed AP course in International Computer Driving License (ICDL) 2009 by Alexandria University
Certified Restaurant Server - Hotel Management Course
04.2018 - 02.2019
Foundations of Project Management - Project Management
04.2021 - 11.2021
Communication And Interpersonal Skills At Work - Communication Skills
09.2021 - 09.2021
Digital Marketing -
10.2021 - 10.2021
English For Career Development MOOC - Career Development
07.2022 - 07.2022
DESIGNING A FUTURE WHERE LEARNING IS A LIFESTYLE - Self-Development
09.2021 - 09.2021
Diploma - Business Communication
10.2011 - 10.2012
Diploma - Sales & Marketing
05.2010 - 05.2011
Oracle Material Control - Inventory Management System
02.2021 - 02.2021
Safety Food at - undefined
2007
Skills
- Strong interpersonal skills
- Strong verbal communication
- Leadership engagement
- P&L Administration
- Coordination
- Positive attitude
- Self-confidence
- Relationship Building
- Business Growth Initiatives
- Operations Oversight
- Job Assignments
- Finance and Accounting Oversight
- Motivational Leadership
- Business Management
- Quality Assurance
- Budget Controls
- Improve Performance
- Operational Leadership
- Facility Improvement
- Business Policies and Procedures
- Cost Control
- Inventory Tracking and Management
- Performance Analysis
- Strategize Business Plans
- Policy Development and Enforcement
- Waste Management and Reduction
- Leadership Training
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