Ahmed Albattah
Alhassa
Summary
Proven leader in retail sales, adept at driving customer engagement and exceeding sales targets at Mobily. Excelled in sales coaching and team building, enhancing staff performance and customer satisfaction. Skilled in point of sale systems and performance analysis, achieving significant sales growth.
Overview
1
1
Certification
Work History
Retail Sales Executive
Mobily
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Service Representative
Mobily
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Bachelor In Business Administration - Business Administration
King Faisal University
Alhassa Saudi Arabia 05.2015
Skills
- Sales target achievement
- Customer engagement
- Performance analysis
- Brand representation
- Point of sale systems
- Store operations
- Training and mentoring
- Supply chain coordination
- Customer service
- Sales team leadership
- Sales coaching
- Team building
- Productivity maximization
Certification
Business Management in telecommunications
Telecom Mini MBA
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Retail Sales Executive
Mobily
Customer Service Representative
Mobily
Bachelor In Business Administration - Business Administration
King Faisal University
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