Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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AHMED ALENAZI

AHMED ALENAZI

Summary

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

3
3
years of professional experience

Work history

Electrical engineer

Alkhorayef Water & Power Technologies
Hafer al-batin, Eastern region
05.2024 - 04.2025
  • Supervised technicians and craftspeople
  • Supervised technicians in installing and maintaining MV, LV, and HV systems, overseeing safety and operational efficiency
  • Implemented preventive maintenance schedules for electrical equipment
  • Spare parts inventory and follow-up of purchase orders
  • Dealing directly with the client and implementing his requests
  • Dealing quickly and effectively with emergency situations
  • Maintained safety standards whilst performing complex electrical repairs.

Customer service representative

CCC by STC
Riyadh, Riyadh Region
12.2021 - 04.2024
  • Assisted customers with varying questions using product knowledge and service expertise
  • Answered customer telephone calls promptly and improved on-hold wait times
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
  • I worked on several projects, including: Tawakkalna & sehhaty application as a Back office
  • I have worked in STC retention department
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Trained new hires for improved productivity and efficiency on the job floor.

Education

Bachelor of Science - Electronics and control systems engineering

Technical College RIYADH

Diploma of Higher Education - Industrial Electronics and Control

Technical College in Hafar al batin

Skills


  • Electronics Troubleshooting
  • MS office
  • Ten-key data entry
  • Adaptability
  • Work as a team
  • Employee management
  • Project Management
  • Client management
  • Advanced critical thinking
  • Communication skills
  • Calm under pressure
  • Public speaking
  • Public Relations
  • Quality Assurance

Languages

Arabic
Native
English
Advanced

References

References available upon request.

Timeline

Electrical engineer

Alkhorayef Water & Power Technologies
05.2024 - 04.2025

Customer service representative

CCC by STC
12.2021 - 04.2024

Bachelor of Science - Electronics and control systems engineering

Technical College RIYADH

Diploma of Higher Education - Industrial Electronics and Control

Technical College in Hafar al batin

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AHMED ALENAZI