AHMED ALENAZI
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
3
3
years of professional experience
Work history
Electrical engineer
Alkhorayef Water & Power Technologies
Hafer al-batin, Eastern region
2024.05 - 2025.04
- Supervised technicians and craftspeople
- Supervised technicians in installing and maintaining MV, LV, and HV systems, overseeing safety and operational efficiency
- Implemented preventive maintenance schedules for electrical equipment
- Spare parts inventory and follow-up of purchase orders
- Dealing directly with the client and implementing his requests
- Dealing quickly and effectively with emergency situations
- Maintained safety standards whilst performing complex electrical repairs.
Customer service representative
CCC by STC
Riyadh, Riyadh Region
2021.12 - 2024.04
- Assisted customers with varying questions using product knowledge and service expertise
- Answered customer telephone calls promptly and improved on-hold wait times
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- I worked on several projects, including: Tawakkalna & sehhaty application as a Back office
- I have worked in STC retention department
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Assisted customers in making informed decisions by providing detailed product information.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Trained new hires for improved productivity and efficiency on the job floor.
Education
Bachelor of Science - Electronics and control systems engineering
Technical College RIYADH
Diploma of Higher Education - Industrial Electronics and Control
Technical College in Hafar al batin
Skills
- Electronics Troubleshooting
- MS office
- Ten-key data entry
- Adaptability
- Work as a team
- Employee management
- Project Management
- Client management
- Advanced critical thinking
- Communication skills
- Calm under pressure
- Public speaking
- Public Relations
- Quality Assurance
Languages
Arabic
Native
English
Advanced
References
References available upon request.
Timeline
Electrical engineer
Alkhorayef Water & Power Technologies
2024.05 - 2025.04
Customer service representative
CCC by STC
2021.12 - 2024.04
Bachelor of Science - Electronics and control systems engineering
Technical College RIYADH
Diploma of Higher Education - Industrial Electronics and Control
Technical College in Hafar al batin