Ahmed Al Haddad
Eastern Province & Riyadh
Summary
Seeking a new position in a well-known finance group. Versatile Operations Assistant handles all types of tasks with efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing and producing detailed reports. Bringing 10 years of related experience.
Overview
14
14
years of professional experience
Work History
Direct Sales Operations Assistant Manager
Saudi Fransi Bank
08.2023 - Current
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
- Expedited processing times through careful data entry and meticulous attention to detail in handling paperwork.
- Assisted in the enhancement of bank's standard operating procedures to maintain consistency and accuracy across all tasks.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Conducted regular audits of bank's and central bank's roles and regulations, identifying discrepancies early on for quick resolution.
Customer Services Representative
Saudi Fransi Bank
09.2015 - 07.2023
- Front line of support for clients
- Processed clients applications for personal, housing loans, and credit cards
- Performed day to day operations and maintained customer records
- Solved products and services issues and analyzed customer's complaints
- Provided product and service consultation and assisted clients to make proper decisions
Executive Researcher
Abdullatif Jameel Drive-Dentsu
12.2009 - 09.2015
- Performed Product Market Researches
Education
Diploma in Secretary -
Institute of Public Administration
Riyadh, Saudi Arabia01.2008
Skills
- Customer service
- Problem solving
- Quality Assurance
- Client Relationship
Personal Description
- Hard working individual and a team worker
- Well organized and Self-motivated
- Quick to adapt in new environments and always seeking a challenge
- Strong work ethics
- Very energetic, cooperative and systematic in work
References
Mr. Wisam Al-Dar, 0569484200, Branch Manager
Accomplishments
Saudi Fransi's Employee of the year in the Eastern Region (2023)
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Direct Sales Operations Assistant Manager
Saudi Fransi Bank
08.2023 - Current
Customer Services Representative
Saudi Fransi Bank
09.2015 - 07.2023
Executive Researcher
Abdullatif Jameel Drive-Dentsu
12.2009 - 09.2015
Diploma in Secretary -
Institute of Public Administration
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