AHMED ALHANI
Al Qatif,Eastern Province
Summary
Accomplished professional with expertise in guest relation management and staff supervision, adept at executing emergency protocols and implementing communication strategies. Demonstrates strong skills in guest satisfaction tracking, room booking management, and guest retention strategising. Proficient in utilising customer databases and familiar with POS systems, maintaining a positive disposition under stress. Committed to enhancing guest experiences while understanding HR policies, with a career goal of advancing in hospitality management.
Overview
23
23
years of professional experience
Work history
Front office manager
GRAND MAYRAL HOTEL
Khobar, Eastern Province
06.2013 - Current
- Trained new staff members to uphold service standards.
- Maintained the reception area to provide a welcoming atmosphere.
- Cultivated a professional environment through effective staff management.
- Implemented new procedures for increased productivity within the team.
- Managed inventories of office supplies-ensured availability of necessary items at all times.
- Conducted regular performance reviews, promoting continuous improvement amongst staff members.
- Streamlined front office operations for improved efficiency.
- Provided leadership and guidance to front office team members, fostering a cooperative work environment.
- Managed room bookings, resulting in smooth check-in and check-out processes.
- Upheld high levels of cleanliness and organisation in the front office area.
- Assisted guests during their stay, creating a positive experience.
- Coordinated with housekeeping to ensure rooms were ready for new arrivals.
Machine operator
ZAMIL STEEL
Dammam, Eastern Province
08.2006 - 08.2007
- Identified and resolved machine malfunctions for enhanced productivity.
- Performed minor repairs on machinery, reducing need for external technicians.
- Interpreted blueprints and sketches to achieve desired outputs.
- Adjusted machine settings to optimise performance.
- Provided training to new recruits, improving team competence.
Cashier
AL-DAHBYA TRADING EST.
Al Qatif, DAMMAM
09.2002 - 09.2004
- Identified and resolved machine malfunctions for enhanced productivity.
- Performed minor repairs on machinery, reducing need for external technicians.
- Interpreted blueprints and sketches to achieve desired outputs.
- Adjusted machine settings to optimise performance.
- Coordinated with team members for smooth shift transitions.
- Assisted customers with enquiries to enhance their shopping experience.
Education
Diploma - ECONOMIC
SHAFWA
Al Qatif, Eastern ProvinceSkills
- Emergency protocol execution
- Guest satisfaction tracking
- Communications strategy implementation
- Stress management capacity
- Room booking management
- Guest retention strategising
- Customer database utilisation
- Familiarity with pos systems
- Positive disposition maintenance
- Guest relation management
- Staff supervision
- HR policies understanding
Languages
Arabic
Elementary
English
Elementary
Timeline
Front office manager
GRAND MAYRAL HOTEL
06.2013 - Current
Machine operator
ZAMIL STEEL
08.2006 - 08.2007
Cashier
AL-DAHBYA TRADING EST.
09.2002 - 09.2004
Diploma - ECONOMIC
SHAFWA