AHMED ALHARBI
Riyadh
Summary
Adaptable and motivated professional with strong experience in operations, customer service, and problem solving Skilled in communication teamwork and managing tasks efficiently to support organizational goals and contribute to vision 2030
Overview
13
13
years of professional experience
Work history
Turnaround Coordinator
Saudi Ground Services Company
Riyadh
01.2019 - 09.2025
- Coordinated with stakeholders to ensure compliance with corporate policies and procedures.
- Handled customer complaints and resolved operational and service-related issues efficiently
Customer Service Officer
South Wind Communications (zaps)
Riyadh
09.2016 - 05.2018
- Created environment that promoted customer service excellence.
- Met daily customer service quotas with focus on quality.
Reservation Ticketing
Altayyar Riyadh
Riyadh
03.2013 - 06.2015
- Managed customer reservations
- Utilized ticketing systems efficiently
Education
Diploma Travel & Tourism -
Technical And Vocational Training Corporation (TVTC)
Riyadh 03.2013 -
Professional Master of Business Administration -
SFS University
USA 11.2025 -
Skills
Administrative & Managerial Skills
- Task management & prioritization
- Workflow improvement
- Report writing & documentation
- Process monitoring & daily follow-up
- Problem-solving & decision-making
Communication & Customer Skills
- Effective communication
- Customer service excellence
- Conflict resolution
- Team collaboration
Technical Skills
- Microsoft Office Suite
- Ticket reservation systems (Amadeus, Galileo)
- CRM & administrative systems
- Basic data analysis
COURSES
SDAIA AI
• Fundamentals of Artificial lntelligence
• Artificial lntelligence Concepts and Advanced Applications
HADAF
• Building Security
• Security and Safety
• Risk Management
SGS COURSES
• Passenger Rights Protection Regulation
• Human Factors and Human Resources Policy
• Security Introduction To GACAR
• Emergency Response
• Airport Familiarization & Emergency Response
• Aviation Security Awareness
• Safety Management Systems and Aviation Security Awareness
• Safety Assessment of Foreign Aircraft (SAFA)
• Passenger Services Meet & Assist Local, Transit and Transfer Principles
Accomplishments
Excellence Medal – Saudi Ground Services (Tamayoz Program)
Awarded for outstanding performance and professional behavior.
Timeline
Professional Master of Business Administration -
SFS University
11.2025 -
Turnaround Coordinator
Saudi Ground Services Company
01.2019 - 09.2025
Customer Service Officer
South Wind Communications (zaps)
09.2016 - 05.2018
Reservation Ticketing
Altayyar Riyadh
03.2013 - 06.2015
Diploma Travel & Tourism -
Technical And Vocational Training Corporation (TVTC)
03.2013 -