Ahmed Alhifthi

Jeddah,Saudi Arabia

Summary

Dedicated Customer Service Agent with 10 years of experience in client support and issue resolution. Recognized for outstanding interpersonal skills, effective communication, and conflict management in fast-paced environments. Committed to delivering exceptional customer experiences that drive loyalty, retention, and organizational success.

Overview

years of professional experience

years of post-secondary education

Work history

Customer Services Agent

Saudi Ground Services

Jeddah, Mecca Region

09.2013 - Current

Improved customer satisfaction by efficiently resolving complaints and issues.
Managed customer queries for better understanding of services.
Developed rapport with customers through empathetic listening skills.
Assisted and served passengers and customers at the airport.
Processed passenger and baggage check-in for domestic and international flights.
Ensured passenger boarding on time, coordinating with flight operations.
Registered and accepted passengers in airline systems to facilitate departures.
Provided support to special needs passengers and elderly travelers.
Collaborated with team members to ensure efficient operations and schedule adherence

Education

High school -

Alkhalil bin Ahmed schools

Ta'if, Mecca Region

05.2006 - 05.2009

Skills

Patience under pressure
Resilience in stressful situations
Team player
Exceptional communicator
Customer retention strategies
Excellent communication skills
Outstanding customer care
Luggage processing

Passenger flight rescheduling
Practised problem solver
Special needs passenger assistance
Complaint handling
Team Leadership
Complaint resolution
Staff Training & Development
Teamwork Player

Languages

Arabic

Native

English

Upper intermediate

Timeline