Ahmed Alkhalifah
Dammam
Summary
Service delivery professional with proven track record in managing complex projects and improving client satisfaction. Skilled in resource allocation, process optimization, and risk management. Focused on fostering team collaboration and aligning with organizational goals to drive success. Known for flexibility in adapting to changing needs and consistently delivering results.
Overview
14
14
years of professional experience
Work History
Product and Service Delivery Manager - Jafurah Ops
Cameron Al-Rushaid
08.2023 - Current
- Successfully led a team of technicians in providing efficient and high-quality field service support.
- Implemented strategic training programs resulting in improved technical skills and customer satisfaction.
- Streamlined operational procedures, resulting in increased productivity and cost savings.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
- Coordinated new hire recruitment, training and development.
- Attended staff and client meetings and served as liaison to manage operations for account.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility.
Field Service Project Manager
Cameron Al-Rushaid
03.2022 - 08.2023
- Managed and coordinated field service projects, ensuring successful and on-time delivery.
- Developed and implemented project plans, budgets, and schedules for optimal resource utilization.
- Demonstrated strong problem-solving skills and ability to adapt in challenging and high-pressure environments.
- Led cross-functional teams, collaborating with stakeholders to drive project outcomes and deliver excellence.
- Led multiple SUTs for new projects.
- Conducted training sessions for field technicians, improving their technical knowledge and troubleshooting skills.
Field Service Coordinator
Cameron Al-Rushaid
11.2018 - 03.2022
- Managed a team of field technicians, coordinating their schedules and ensuring timely service delivery.
- Implemented a system for tracking service requests, reducing response time.
- Collaborated with clients to identify their service needs and provided recommendations for process improvements.
- Kept track of field technician's tools.
- Submitted invoices and revenue sheet for field service department on monthly basis.
- Managed field service department fleet.
- Defensive driving instructor and assessor.
- Participated with HSE as HSE Set leader to improve safety practices within the company.
Field Service Engineer
Cameron Al-Rushaid
03.2013 - 11.2018
- Install and test conventional and unconventional wellhead Equipment.
- Extensive experience in troubleshooting and preventive maintenance for wellhead and valves.
- Proficient in interpreting technical drawings, schematics, and running procedures to effectively service and maintain equipment.
Eastern Region Supervisor
Orbit Dimensions (a partner of Zain Telecom)
12.2011 - 03.2013
- Managed a team of 30+ employees, overseeing daily operations and ensuring performance targets were met.
- Implemented new training programs to enhance employee skills and improve customer service.
- Developed and executed strategies to increase sales revenue in the Eastern region by 10%.
- Conducted regular audits of branch locations to maintain compliance with company policies and procedures.
Education
Mechanical Engineering -
Arkansas Tech University
01.2011
Skills
- Customer service
- Technical expertise
- Problem-solving
- Team management
- Communication
- Time management
- Leadership
- Relationship building
- Documentation
- Incident investigation
- Customer satisfaction
- Customer engagement
Languages
English Advanced
Arabic Native
Timeline
Product and Service Delivery Manager - Jafurah Ops
Cameron Al-Rushaid
08.2023 - Current
Field Service Project Manager
Cameron Al-Rushaid
03.2022 - 08.2023
Field Service Coordinator
Cameron Al-Rushaid
11.2018 - 03.2022
Field Service Engineer
Cameron Al-Rushaid
03.2013 - 11.2018
Eastern Region Supervisor
Orbit Dimensions (a partner of Zain Telecom)
12.2011 - 03.2013
Mechanical Engineering -
Arkansas Tech University
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